Sunmark Credit Union Mohegan Ave, Mohegan Lake, New York

Sunmark Credit Union Reviews

3.6 stars based on 16 reviews

Featured Comments:

• M

  Mary Colucci

  5.0

  Christopher Powers @ Sunmark handled my current financial needs. He was professional and personable. I felt confident that all would go smoothly under his guidance and am very pleased. I highly recommend using their services.

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  Genevieve Lovell

  1.0

  They don't inform you of forgiveness options. When I made a late payment, customer service should have been on the phone or generating one of their several marketing emails advising me of a one month forgiveness option. Karen in customer service just emails you with nothing but negative comments regarding your payment. Also, I constantly get locked out of my account and give up. I can't tell you how much time I've spent calling CS to fix the login feature they keep disabling on you. But Member Resolution are no help at all! Update: I did speak to customer service about this yesterday and was told I can no longer qualify for a loan because I just passed the 30 day window that would have allowed me to qualify for a missed payment option. Karen called me after the fact. So again, not helpful, but thanks for responding.

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  Response from the owner

  Gen- Sorry to hear you feel information has not been passed along. Please call out team at 866-SUNMARK and they will be happy to answer any questions and review options if you feel late payemnts may become an issue during this challenging time. They can also answer your questions and offer support with any issues siging in to your account.

• I

  Irene Campbell

  1.0

  I am having a horrible experience trying to get the assistance I need. I have spent a lot of time trying to get my account number as I have left it in NY. I also asked for a statement which I have never received since Sunmark to over. Not a happy banker. How can I get a phone number?

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  Response from the owner

  Irene- We're sorry you are having difficulty obtaining the information you need. You can contact Sunmark at 866-Sunmark (786-6275) or chat online now at http://www.sunmark.org. For faster sevice, always visit or website http://www.sunmark.org with any customer service questions so we can respond to your needs faster.

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