Supreme Lending - John McClellan | Austin Mortgage Executive Center Dr, Austin, Texas

Supreme Lending - John McClellan | Austin Mortgage Reviews

4.5 stars based on 16 reviews

Featured Comments:

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  Tina Ramirez

  5.0

  I wanted to pour out my gratitude to John McClellan and his team at Supreme Lending. Nate, Luz, Jack, and Josh thank you for working so hard on my refinance! They exceeded my expectations and I'm so happy to have been able to work with you all. Being self employed can be a bit tough during the home lending process but not if you pick the right company and the right people to make it happen. John and his team did exactly that and I couldn't be more grateful. You guys Rock!!!!

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  David Robbins

  1.0

  As part of my decision to select Supreme Lending for my servicing needs, I asked that my loan not be transferred to another company. In fact, I essentially stated that to gain my business this had to be agreed to. During the process, I was promised by numerous people this would not occur. In fact, it was approved by John McClellan via email. 1 year later, my loan has been transferred to another company. After requesting to speak with John, I was given an office phone number. So, I found his cell phone number online and called him. The conversation went poorly and, in my opinion, there was a general lack of compassion and accountability from him. Basically, it was explained that what happened (read: error in transferring my loan) occurred outside of his department - even though the lead from that department also promised my loan would not be transferred - so there was nothing he could do about it. Additionally, during my home search process, my credit score was erroneously checked because my lendor had to transfer my information to a new system. This resulted in my credit score unnecessarily dropping as I approached the time to lock in a rate. Lastly, after my contract with the Seller had been finalized and the processes kicked off (background checks, document gathering, appraisals, etc.), it felt like I was hand holding individuals to the finish line. From my perspective, there were numerous tiny errors (mathematical, communication gaps) resulting in me being more hands on than I should have been. If you would like your loan to remain with the company you are working with, I suggest you do one of two things: 1. Don't use Supreme Lending 2. Get this agreement in writing and placed within the Mortgage Note My overall experience was rather poor and I would not recommend them.

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  Michael Ocel

  5.0

  Mary Stephen's at Supreme Lending was very knowledgeable and professional throughout the home buying process. We highly recommend her for your next Lending needs.

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