Surety Bank W Lake Mary Blvd, Lake Mary, Florida

Surety Bank Reviews

3.3 stars based on 11 reviews

Featured Comments:

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  Meg S

  5.0

  I have banked at this specific location for just shy of four years and have been treated with nothing but respect and clear instructions regarding my account and its limitations. Their savings interest rate is higher than the big banks, the tellers know me by name, and it’s on the quieter end of LMB. What’s not to love? No idea why multiple people with the same last name would dogpile onto this bank within minutes of each other- sounds like a personal problem 🤷‍♀️

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  Response from the owner

  Meg, thank you so much for your kind words! We love having you as a customer.

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  Mary Michalski

  1.0

  Stay away from this bank.. If I could give a negative 0 rating I would. Incompetent staff, incompetent management all the up through corporate. Have been dealing with it for years, no more. Card compromised through no fault of our own, clearly a charge made to our account that was proven not to be ours. We filed a claim as the bank advised. We were given a replacement card which they then shut off. Bank refused to give a replacement debit card stating “it is a privilege to have a card” therefore having no access to my own money. Lake Mary Manager suggested we come to the bank to get money out when we need it. What???? Zero customer service. They should be shutdown. Closing all 4 accounts immediately and have moved to a reputable bank with wonderful customer service and knowledge of banking. They have never heard of such actions of not replacing your card when your card is compromised. Proving employees of Surety bank are not trained in the business of banking and don’t know what they are talking about. They simply make up their own rules. Illegal comes to mind.

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  Response from the owner

  We're saddened to see your negative review. We take our customer service very seriously and personally, as it is one of the key factors that differentiates us from someone choosing us over another bank. As it goes with our business, we are not able to share customer details publicly, so our hands are tied at defending ourselves here on Google. Our policies ensure that we take all the necessary measures to make sure someone who has not abused the privileges that come with our banking services, maintain those privileges. We respect your decision to move your accounts to another bank.

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  Zulma Alfaro

  5.0

  We as consumers make our banking experience what you want it to be and it’s truly how as a customer we treat people. I’ve never had an issue with this bank or their employees, as they have always treated with respect and make me feel like I’m at home. I get it that I may not understand certain things, but when I have gone in with my questions (and open mind and patience) I always leave with a clear understanding and all my concerns are clarified for me! Thank you for always having my back and for making my banking experience so easy and simple! You are truly one of a kind of banking!!

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  Response from the owner

  Zulma, thank you for your great review! We are so happy you feel at home at our bank.

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