Sutton Bank S Main St, Attica, Ohio

Sutton Bank Reviews

3.1 stars based on 8 reviews

Featured Comments:

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  Heather Myers

  5.0

  Not completely sold on this bank. I currently bank through a local credit union and the hidden fee's are getting outrageous, so I thought I would switch to something closer home, Sutton being that. Plus, I heard a lot of great things about them. There are a few fee's I don't agree with, such as being charged $5 to automatically transfer money from savings to checking if its short but I guess that is a common practice, but over-all, seemed a step up from my current issues. One thing I was told, which was a big deal, was that the mobile deposit was free and easy. My old bank charged me $.50-$1.00 for every check I did a mobile deposit on so this was great news that the fee Sutton use to have was waived. I went to use this feature Monday to deposit a check and it said I had to call and verify? Wasn't 100% sure why but I did, 3 times, and all 3 times it would just ring. So I try again Tuesday, this time I got through. I explained what the message said and was told I needed to opt-in to the feature, not sure why it wasn't done while we were discussing everything when I opened my account but whatever, no big deal. I was asked how much the check was and a few other questions then asked if I would be depositing anything larger than $100. I answered that I'm sure I would at some point seeing I run a small business. I was then told that if I did, I would have to call back and verify for a larger deposit. What? I made the comment how that was pretty inconvenient to which I was assured that it was an easy process and wouldn't take long. I explained what had happened that previous day and not being able to get a hold of anyone, the teller I was speaking with told me (in a snotty tone I might add) how busy they are on Mondays and that is why nobody could answer. I understand that, it happens, but if I need to deposit money before a payment is taken out, and can't because someone is too busy to answer the phone to verify the deposit, who's fault is it going to be if a check bounces or payment doesn't get made? I was told it was because I had just opened the account and had a small amount in it. Okay? That is why I'm trying to deposit money, to build that account, obviously. Since when are there stipulations to depositing in my own account? Why was this never discussed with me when I was told about the feature? Why can't I find anything online or in the terms and conditions packet I was given? I know this seems like a small or maybe none important issue to most but if something this little is causing an issue, I'm concerned about what other kind of issues I might have in the future. If I wanted to find out the hard way about hidden obstacles, I would just stay with my old bank. Update- problem was solved. Simple resolution but hopefully changes for the future will be made to ensure nobody else has the problem I did. No problems since.

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  Response from the owner

  Heather, Thank you for your honest review and feedback about your initial experience with Sutton Bank. We appreciate you choosing Sutton Bank as your financial institution, and we pride ourselves on the high level of customer service we provide. Your comments revealed an internal communication issue regarding our Mobile Check Deposit service and the procedures for onboarding a new customer. While we can attribute it partially to a recent change in service providers--and therefore new procedures, we obviously failed to properly communicate these new procedures amongst our staff. That said, Mobile Check Deposit availability is handled differently for new accounts versus established accounts simply due to the high fraud potential of the service itself. Thus the conservative default limit and verification process. We are addressing the internal communication issue by standardizing the written procedures and distributing them to the entire staff. Again, we thank you for choosing Sutton Bank, and apologize for the confusion surrounding Mobile Check Deposit. We hope your future customer services experiences with us are nothing but positive. Sincerely, Rhonda Martin Marketing Officer Sutton Bank

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  Nino Ilic

  1.0

  I would give them -5 stars if possible. Customer service (like it doesn't exist), no one ansvers, no one replyes on voice mail, when you do reach someone after a couple of days in attempt to report a fraud they say that they cant help you etc, they cant transfer you to fraud department, they cant give you phone number on which someone will answer.

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  Erica Wengel

  1.0

  Apparently the only way to hear back from anyone at this bank is if you leave a scathing review! All of their numbers go to the same automated recording and no one ever returns a call. If you are looking for a good banking experience, do NOT use this bank!!!

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