Syracuse Fire Department FCU Wilkinson St, Syracuse, New York

Syracuse Fire Department FCU Reviews

3.3 stars based on 8 reviews

Featured Comments:

• J

  Jeremy Fenner

  5.0

  Great customer service and great place for your banking needs .

• t

  todd smith

  1.0

  Nisa loan “specialist” Tells you things are in your loan agreement that are not there. When you ask where in the loan agreement you could find that, she puts you on hold and then tells you that you need to speak to the branch manager. Andrea, the branch manager also tells you there’s things in the agreement that are not there, again when you ask where specifically in the loan documentation she has no answer. The biggest reason for the one star is if you pay your loan payments ahead which I did, Maria happily goes in there and changes your due dates back and tells you that that’s common practice and they do not notify the consumer. My auto loan was a few months ahead and was reversed and applied to principle rendering two months payments not made. Had I not caught it in the app they told me I would’ve gotten a call two weeks after the due date with a late charge. How do I know that I have to pay for a specific month when my record show that those months were paid? Complaint has been made as this is probably illegal, if not totally unethical and irresponsible to reverse someone’s auto payments and not notify them of the new due date and let them go into default.

• B

  Brian Gotham

  5.0

  I've using as my primary bank for 5 years. Very personal banking experience, the staff here is very competent, helpful, and friendly. Great rates and specials on car loans.

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