TAPCO Credit Union 6th Ave, Tacoma, Washington

TAPCO Credit Union Reviews

2.7 stars based on 27 reviews

Featured Comments:

• T

  Trippy Thoughts

  5.0

  Staff is awesome and speedy transactions. this is the place to go! no hidden charges or surprises- just banking the way it should be.

  ---

  Response from the owner

  Hello Trippy, thank you for your review. We are sorry to hear about your frustrations with a debit card. If you want to reach out to us to discuss further, our Member Contact Center can be reached at 253.565.9895.

• D

  Dylan Cozart

  2.0

  DO NOT EVER US THIS COMPANY FOR AUTO LOANS!!!! I have used BECU, ford, and now tapco for auto loans. I have had this auto loan since December. Every month has been nothing but issues. If you like to make your payments manually every month to keep track of your bills to be financially responsible, they punish you for that by adding a $15.00 charge even if your payment is early. All my other loans have been easy I can just transfer money to my account on my own and make my payments with no added fees. My family into money issues early in January and lost my auto insurance. I was sent a letter saying they would add more to the amount of my loan if I don’t get back on insurance. I got my insurance back and spoke to their representative to verify everything was okay. They informed me my account was all good and won’t see any extra money added to my loan. But here we are a new month and a new issue. Received a letter today informing me they will be adding 3,000 to my loan because I lost my insurance. I can not believe this company has been around since 1934 and they are this difficult. The only reason I am giving them two stars is because every employee I have had to deal with has been positive and helpful. Apparently some of them are not getting trained properly or giving customers the correct information. Unfortunately I am stuck dealing with this but hopefully I can help others from not having to deal with this headache.

• I

  Israel Garcia

  1.0

  Bank somewhere else. $15 service fee to make a payment over the the phone!!! Talk about greedy. App never works. Won’t ever use them again for anything. WORST BANK EVER!!!!! (Aside from BoA)

  ---

  Response from the owner

  Hello Israel, thank you for your feedback. Members who use the external transfer functionality in online banking can make their TAPCO payment from another institution without incurring a fee. To learn more about this, please contact us at 253.565.9895.

More reviews (24)