TCU Allisonville Rd, Fishers, Indiana

TCU Reviews

3.5 stars based on 13 reviews

Featured Comments:

• D

  David Smith

  5.0

  Excellent customer service. Extremely professional, courteous, and knowledgeable staff. Refeshing experience, to say the least. Thank you all for taking such great care of my business needs.

  ---

  Response from the owner

  Hi, Steve! We're glad to be of service! Thank you very much for taking the time to let us know how we're doing. We truly appreciate it. Have a great rest of your week!

• E

  Ensign Raptor

  1.0

  Came at 11:39am on Saturday. Waited in line for 7 seven minutes, at which point the teller told me it would take 20-25 minutes to open an account and she could make an appointment for me to come another time. Nope. Went across the street to Huntington.

  ---

  Response from the owner

  Hello, Ensign. Please know that our Member Experience team has been informed of this and will look into it further.

• L

  LaNette B

  2.0

  I was racially discriminated at this location when I came to make a deposit. The teller placed my check on hold in savings for 7 days with no explanation and was so rude. I called customer service to get clarification and there were no notes on why and when I explained the type of check I had, customer service was so apologetic because there was a protocol the teller was supposed to do, but it was her discretion to put my check on hold. Going forward I will stick to going to my bank by home. People of color this location is not for us. UPDATE: I gladly appreciated the area manager reaching out to me yesterday, that is the first and I had to share. Just a note to people, even when things appear wrong stay humble, kind, and understanding throughout the process. You never know what good can happen behind any outcome if you just lash out or give people what they expect which is rude back about your money. Know that everything will be OK. TCU is a great establishment, know where you are lol, but I’m thankful for the resolution and how they handle business and their MEMBERS!

  ---

  Response from the owner

  Hello, LaNette! We are so pleased that we were able to clear things up and resolve this matter to your satisfaction. Thank you for your patience and understanding, AND for going above and beyond to update your review. We're glad to be of service and grateful to have you as a member! All our best to you!

More reviews (10)