TD Bank W 125th St, New York, New York

TD Bank Reviews

2.3 stars based on 51 reviews

Featured Comments:

• R

  Renai Jones

  4.0

  It is safe to say that everyone don't all have the same experiences. With that being said, I am giving this TD Bank branch 4 stars because anytime I have went to this branch, I have never experienced an issue. In fact, I find the Banking Personnel and the Bank Tellers here to be very professional and efficient in their jobs and handling customers needs. As for the wait times, people have to consider that with any location serving a high volume of people, like this location in Harlem does, you should plan the best times to go to the bank. Early mornings (when Bank Opens) Mondays-Thursdays and Friday before 12 noon are fair times. You can get in, take care business and get out in a timely manner. Now Fridays, late afternoon and Weekends are some of the worst times to bank. This is especially the case on Pay Friday and right now with Stimulus Checks, Unemployment money and Tax Season taken place, you gotta learn to pack your patience. But overall I am grateful to have a TD Bank branch in Harlem (now we have 2 -- this one and one on Lenox Avenue) that serves our people and is conveniently located.

• H

  Hope Mehari

  1.0

  The customer service at this place is HORRIBLE. The lady who helped me ( her name is Chasity) was so rude and not helpful. She seemed like she was in a rush to just leave and not help. I just needed an international wire transfer and she seemed clueless to the process. She wasn’t paying attention to any information I was giving her. Later on I asked for the manager and she decided to lie and say she was the manager, however I know this place and know the manager. I asked for the real one and she brought out Dominic and even her attitude was worse. I wish I could give this place zero stars because their attitude and rudeness is unacceptable. This place needs to hire more respectful people. Might be changing my bank after the disrespect I received today !

• m

  michael adams

  1.0

  Worst experience ever, Set for 45 minutes waiting to replace my debit card. Cancel because the wait was too long. We'll never visit that branch again.

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