TD Bank Bath Pike, Bethlehem, Pennsylvania

TD Bank Reviews

3.1 stars based on 15 reviews

Featured Comments:

• P

  Peter Kavourias

  5.0

  It's a great Bank very friendly tellers and people that work there

• M

  Millionaire Dre

  1.0

  This is the worst branch to deal with. Employees would rather eat and talk in the back instead of coming out to help customers. Every month it seems to be different tellers and bankers never the same staff. The new tellers don’t know what they are doing are asking the other tellers for help for every single thing. I use to come to this bank for a quick stop and end up staying for 10-20 mins.

• p

  pauline soka

  1.0

  Recently, I received checks and banking statements for a TD bank account that I didn't order. The checks had my address and a Nebraska phone number. Due to this reason, I decided to take the documents to TD bank. Once I arrived, a bank employee who sat at the first desk noticed I was waiting to be served then said, could I help you with something. I replied yes and briefly said I think someone opened a bank account without my approval. Her face turned to one of annoyance as she replied that she was busy. There was no concern in her demeanor. She could have easily said, give me a few minutes, and I would be happy to help you. Instead, she turned and looked at her computer screen, only to get up and walk away. Shortly after, she returned to her desk and handed me a business card with TD's customer service phone number. She said I needed to call them on my own because that is all she would be doing if she had to help me now. I was left in disbelief that a bank customer service person could be unwilling to provide any meaningful help. Upon arriving home, I called the number on the card and waited for almost an hour to finally speak to someone. After my call, I still felt uncomfortable that the rep would further investigate the matter. So the next day, I decided to go into another TD bank location on Easton Avenue to see if anyone would at least look at the checkbook and statements. Luckily for me, the teller there said she could help. Apparently, there is an in-house process for handling identity theft scenarios. First, she verified the information and said she would take care of it now. Then, after looking at the account, she said it had been closed, and she collected the checks and statements to be shredded. In addition, she provided information about TD's website for more info on how to handle identity theft. I was happy for help but was upset because I felt that I was lied to by the bank rep at this location - she provided little to no assistance, just plain old lazy. I then returned to this bank to file a complaint to the manager about their employee's behavior. At this point, I was told the lady who refused to help was the bank manager (Deena) and that she had stepped out of the office.

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