TDECU Sugar Land Land, Texas

TDECU Sugar Land Reviews

3.7 stars based on 15 reviews

Featured Comments:

• R

  Raphael Dent

  5.0

  Thank you to the entire TDECU team and branches across the city. Especially, Trent Wayne, Joe Ramirez, Christopher Soriano, and Trena Ammons. TDECU is the epitome of relationship banking and will always be my first stop for any of my banking needs. Every visit, every encounter put me in a better position than when I came. TDECU far outshines the others!!!

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  Response from the owner

  Thank you for sharing your feedback! We love to hear that Trent, Joe, Christopher and Trena delivered an amazing experience. You can always count on us to assist you with all of your financial inquiries. Thank you for being a TDECU Member! - TDECU, Your Credit Union

• 0

  04 Huddle

  1.0

  I’ve been a TDECU customer for 21 years and have watched it steadily go down hill. They got too big too fast. Customer service is horrible, not only on the phone but in person as well. This brick and mortar branch is no different. Why ask me to make an appointment if you do not keep the appointment time?

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  Response from the owner

  Thank you for sharing this feedback. You should always be able to count on us and your recent experiences are not up to our standards. We will share your feedback with the appropriate teams so we can make the required improvements. In the meantime, please feel free to email us at [email protected] if you would like to discuss further. We appreciate the honest review. - TDECU, Your Credit Union

• E

  Elle Ea

  1.0

  Examples of how reactive customers may have to sometimes be after a decade with an institution that constantly ignores customers and doesn't have a chain of command. This has brewed over the years due to not getting any service. See below: There's typically no accountability, valid contact information, and often a disconnect between the business and loan department and the member care team. I imagine that is how the title, Member Care Specialist was birthed. Some team members at TDECU respond and others care more about working from home walking pets, raising kids, and doing other things. What is the chain of command when constant failures have added up between the business department and loyal customers? The contact numbers, (979) 238-8***, and the mobile numbers aren't aiding in getting into contact. A past failed email hadn't helped with getting into contact with this department. The email was invalid. Also, the in-house branch representatives have run into trouble reaching business specialists as well. It seemed to start when the business department branched out from being housed in the physical centers. I initially attempted to join the business account side of things with TDECU in 2020. I couldn't get any customer service from the business department. I couldn't even name a representative, email address, contact number, ombudsman, supervisor, or any other details associated with the said department. They're rather negligent. However, in maybe January 2022, some random TDECU business staff reached out to me. I am unsure of what the random inquiry was about when the time had passed by two years. Now, I am attempting to make contact with the department for a different reason. They're still rather negligent. What are the business department's working hours, expected phone etiquette, supervisory chain, and protocol for working remotely with customers? Also, if the responding member doesn't know, who do you know that does know? What's their name and extension? Forward this to them instead of being careless in the responses. You're employed because people have financial needs. The job didn't knock on anyone's door. Most members swear that they cannot give out the business contacts' numbers, emails, and all of the typical information usually found on websites, business cards, brochures, and other advertisement. I learned from an untrained staff that she was coached about not making the mistake of doing that again. What is the reason the business associates are able to hide? They may need a better training module. They should be required to keep their phones on during the day for whatever their working hours are, esp assuming the working hours are 8am-5:00 PM. If I was the tellers and other bankers, I would want to work in business. They get to get paid to ignore folk.

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  Response from the owner

  Thank you for sharing this feedback. You should always be able to count on us, and your recent experiences are not up to our standards. We will share your feedback with the appropriate teams so we can make the required improvements. In the meantime, please feel free to email us at [email protected] if you would like to discuss further. We appreciate the honest review. - TDECU, Your Credit Union

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