Teachers Federal Credit Union Queens Blvd, Briarwood, New York

Teachers Federal Credit Union Reviews

2.9 stars based on 30 reviews

Featured Comments:

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  Tristan

  4.0

  The teller offered some helpful information and asked the manager, Bruce (as told to me), to try to assist me. Bruce was nice and helpful in getting my transaction processed. He offered courtesy where others may not have been. And I'm thankful for that. So, no complaints here. I was satisfied as well as could be. One star was taken off because I scheduled an appointment via online after talking to an telephone rep. The appointment was not honored and the telephone rep gave me incorrect information about the local branch.

• J

  Joe Pinto

  1.0

  Never again!!! I work nights and woke up 3 hours early to make an important time-sensitive cash deposit with this shared branch of Service Federal Credit Union, of Portsmouth, New Hampshire (great Bank! 34 yr. Cust) Filled out deposit slip etc, etc. They miscounted my cash but I didn't catch it right away. Strike one! 10 minutes more recounting! Ready to finalize the deposit and the a teller enters my member/account number wrong twice! She said, "you only have one more try here"! Really! Strike two! She finally enters the correct numbers into computer. Then the "thing" behind the counter says she has to check with the manager about my deposit! Really!? She comes back and says manager won't accept my deposit because I don't have an account there!!! Strike three! Shared branches always accommodate Federal Credit Union customers. I was treated like I was homeless and trespassing! This sketchy, rude, incompetent establishment has no business being in business! I have $7,500. commission/profit riding on this deposit!!! Have to make this deposit by Monday and that's down-to-the-wire! Don't waste your time or subject yourself to their abuse. There are many credit unions and banks which actually understand how important good customer service is. Teachers Federal Credit Union of Briarwood Queens New York does not! I'M SURE my treatment there had nothing to do with the fact that I'm a 60 something-year-old white guy and everyone in there was an employee of color?? But I'm making it my mission to share my effed-up experience on every possible rating website. UPDATE: went early Monday to TEAM FCU in Jamaica Queens. Called ahead first. The wonderful ladies there were friendly, knowledgeable and efficient!😁 The total opposite of Teachers FCU!🙄Made my deposit and secured my $7,500 business Commission! Pwew!😅 just in time!

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  Response from the owner

  Hello Mr. Pinto, this is not the experience we want our fellow Credit Union members to experience. I do apologize for the inconvenience you have been faced with in regards to your prior visit to our Briarwood location. Our goal is to use all feedback as a an opportunity to improve as an organization.

• W

  WE THE PEOPLE Network

  4.0

  🇺🇸😎🇺🇸😉🇺🇸😎🇺🇸Gotta admit that the staff is very friendly and super helpful

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  Response from the owner

  We're happy to hear that! Thank you for sharing your experience with us!

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