Tech Credit Union Broadway Crown Point, Indiana

Tech Credit Union Reviews

4.1 stars based on 40 reviews

Featured Comments:

• C

  Candy Gaines

  5.0

  At the location of state road 149 valparaiso we were very impressed with the courtesy, convenience, and time given to us by Kyle in taking care of our business as first time customers.

• S

  Sabine Miller

  2.0

  MAX of 2 stars. Would never get a car loan from Tech Credit Union again. They take my money early out of my bank account, then don't post it to the loan and send me late payment reminders every day via email and text - UNTIL I call them and ask them to stop. So last month the lady told me that someone FORGOT to put in place to automatically apply it to the loan and she was fixing it. She was nice. TODAY???? The female associate told me: Do you want to hear or do you want to CONTINUE ASSUMING? I gave her my feedback about her substandard Customer Service right there. She ignored that completely and instead went to tell me EXACTLY what the person the month before told me. Then said evidently the person before her didn't fix it. Their Customer Service is pitiful!!!

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  Response from the owner

  I’m sorry to hear about your experience, Sabine. It sounds like we missed fixing the issue originally and am so sorry to learn that our member service has fallen short of the level you deserve. I have been informed that it has been corrected and apologize for the inconvenience caused. Thank you for taking the time to share your feedback - we take all reviews seriously and will use them in our continuous improvement efforts!

• K

  Kristie Sandoval

  1.0

  Credit union that likes to take your money from you and charge you fees. Sign up for alerts, never get the alerts until after I’m charged fees. Then give me some excuse that is not relevant to the situation and proven to be a false statement. Same on going issue. Need to move my account.

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  Response from the owner

  We're so sorry that our service did not meet your expectations. Our goal is to provide excellent 5 star member service. We would like the opportunity to discuss this with you. If you could please reach out directly to us at [email protected] it would be greatly appreciated. Thank you.

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