Texas Regional Bank S Mccoll Rd, Mcallen, Texas

Texas Regional Bank Reviews

3.6 stars based on 4 reviews

Featured Comments:

• M

  M

  5.0

  Amazing Bank! They know you're name as you walk in and always super helpful.

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  Response from the owner

  Thank you for the review!

• S

  Steve Garcia

  5.0

  This place is the best, I was taken care of by the assistant VP Ms Cano she is amazing great customer service from a simple inquiry over the phone to becoming a member in no time! Will do business with this bank permanently!!!!

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  Response from the owner

  Thank you Steve!

• n

  nighthauke

  1.0

  This 1 star is for Amara Cano , Operations Manager, at this Mcallen location. A while back I went into to open an account for a 501(c)(3) Non-Profit Un-Incorporated Association and she kept telling me I needed a document from the State allowing our club to be a legal entity in Texas. I asked for the Credit Manager who would probably be familiar with entity documents but she said she is the one who handles these type of accounts. I quit dealing with her and instead drove to another TRB 35 miles away on a Saturday to open this account. The associate told me he was not familiar with this BUT would get back to me in the next couple of business days after speaking with his manager. He followed through and said he would have all documents ready for me to come in and sign. Managers do not know everything and should admit to it and do their research before turning away customers. I went in to open the account on a Saturday and everything went smoothly. Sometimes you just have to find the right person who will listen and go the extra step to get things done right the first time.

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  Response from the owner

  We are sorry that you had this experience. We will continue to strive to provide excellent service and take the extra step for our customers. Thank you for sharing your experience. We hope you’ll give us another opportunity.

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