Texas Trust Credit Union Country Club Dr, Mansfield, Texas

Texas Trust Credit Union Reviews

2.6 stars based on 36 reviews

Featured Comments:

• B

  Bruce Hissom

  4.0

  UPDATE: changed from 1 to 4 stars. They refunded me the late payment and called and apologized for not taking care of it in the first place. I had a 60 month(5 year loan) with them on a new vehicle. 58 straight payments without being late. Payment 59 stopped being sent by my bank because I originally set it up to stop automatic payments at the 5 year mark I bought my vehicle but it needed to go 2 months more. So I received a notice in the mail my payment wasn’t received and that day, a Friday, I send the payment in. They offer a grace period of 15 days and my payment was received 1 day past that grace period and they charge a $30 late fee and reviewed it and still charged a late fee. $30 is no big deal, but imagine if you actually had a larger issue and how they would treat you. Perfect for 58 months and one month something happens and they find it unacceptable. Well, I find that unacceptable. There is a reason they have low reviews and this just adds to it.

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  Response from the owner

  We are sorry that you had a bad experience with us, Bruce. We would like to try and turn this around. Please give us a call at (972) 263-5171 or leave us message at TexasTrustCU.org/Contact We'd like to pass it to our team to look into. Thank you for your feedback. We hope we can resolve this for you.

• S

  Stephen Rivers

  1.0

  Hello very disappointed I have tried all day to get a hold of someone in the commercial lending department and have not heard back from anyone. I have left multiple calls and texts with Scott Meigis. I have also send an email to the support email and left a message with the general commercial lending voicemail. Very frustrating.They seem to not want any business

• R

  Reyna Vazquez

  1.0

  It’s time to make this a savings only account, can’t make deposits when you need too; very inconvenient.

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  Response from the owner

  We are sorry that you haven't had a 5-star experience with us, Reyna. We see that you left your comment on Friday, February 4, 2022. Due to Winter Storm Landon, we closed our branches but our Call Center was available to help our members. We want to help you with this situation in anyway we can. Please give us a call at (972) 595-5171 or leave us a secure message within Online Banking and one of our team members will help you with this right away. Thank you for leaving your feedback. We hope to turn this around for you.

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