TFCU - Golden Key Branch Golden Key Cir, El Paso, Texas

TFCU - Golden Key Branch Reviews

3.1 stars based on 28 reviews

Featured Comments:

• A

  Alex Noriega

  5.0

  After being denied by GECU twice due to being under 20. I began looking at refinancing my auto and I saw that TFCU had even lower rates than GECU... I looked at every credit union in El Paso and decided on TFCU. I submitted my application the night before and the next day I got a call around 3pm! I was approved for 1.95% for up to 55months I chose 48months with the same interest. Erica was my loan processor and was so punctional! Sandra helped open my accounts in order to finish the process in about an hour I dropped my 12.054% interest to 1.95 and I'm so glad I applied all done in the same day. Thank you Sandra, Erica and JEANNETTE, for all your help. The entire feel of this compared to GECU was more of what I look for in a credit union and I'm so relieved! Thank you!

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  Response from the owner

  Thank you Alex for your feedback and welcome to the TFCU family! We are so happy to hear about your positive experience at our credit union. We invite you to check out our free online financial courses where you can access our auto loan calculator and figure out a strategy to pay off your auto loan in a way that benefits you the most! You can access these courses on the Financial Education tab on our website.

• M

  Mishelle Villalobos

  1.0

  TFCU has the worst customer service. They do nothing for the customers.

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  Response from the owner

  Hi Mishelle, Thank you for your feedback. We have responded to the review you left on our Facebook page and have sent you a direct message. Please check that at your earliest convenience. Thank you.

• y

  yvette lopez

  1.0

  Drive thru takes forever is there only one employee working? I try and make it on my lunch break because I get off work at 5pm and it is very hard to make it at that time because you all close to early now. Now I'm going to be late getting back to work. I think it's time to switch to GECU later hours

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  Response from the owner

  Hi Yvette, Thank you for your feedback. As we continue to practice social distancing to ensure the health and safety of our members and staff. At the moment, the number of tellers at our drive-thrus are limited. We encourage you try our online options where you can access your accounts from your smartphone and other mobile devices. The TFCU Mobile App which is available on the App Store and Google play, and our Online Banking services which you can access at our website at tfcu.coop. We appreciate your patience and understanding as we navigate through these challenging times.

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