The Callaway Bank Bull Run Dr, Columbia, Missouri

The Callaway Bank Reviews

3.3 stars based on 6 reviews

Featured Comments:

• J

  Joshua Russell

  5.0

  I work with them on a business account and have nothing but great customer service. They have quickly and effectively helped me with any question or concern I might have. Brian at this branch has been especially helpful.

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  Response from the owner

  Thank you, Joshua! We greatly appreciate your feedback, and will send your compliments to Brian.

• t

  the alexis connection

  1.0

  75% of the people at this place are rude, unprofessional, and/or condescending. The management doesn't care and doesn't respond to complaints. I grimace whenever I have to call them, afraid that "Nick" will be the one to pick up, he likes to argue with the customers and he's also extremely unprofessional in every way there is. He's the worst, but he's far from the only one, it emanates from the top management all the way through the organization. Additionally, they don't listen to their customers at all. All their talk about hometown values and small town attitude are just talk, they're way worse than the big banks. Do yourself a favor and pick a different bank.

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  Response from the owner

  We're sorry for your experience and would like to better understand the problem. We do take our customers and the service they receive seriously. I would very much like to visit with you personally and know more about the details around your interaction. Please feel free to contact me directly at [email protected] or 573-592-6382. Again my apologies. Sincerely, Jeff Jones, SVP - Chief Communications Officer.

• A

  Anna Bannister

  1.0

  This has been the worst bank I have ever been to the online banking works about 1% of the time and the telbanking never work and you must have pin that no one knows about and I can’t even go to the bank to figure out all this stuff because it is “by appointment only” I will be changing my bank this weekend.

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  Response from the owner

  Anna, we're very sorry to hear about this and that you're experiencing these issues. We monitor our online banking up-time and haven't seen any outages. We would very much like to visit with you please to see if we can figure out what is causing the problems. If you don't mind, someone with our Customer Care Team will contact you tomorrow. We hope we can address all of these issues and possibly change your mind about leaving. Thank you for bringing them to our attention.

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