The Federal Savings Bank Maryland Way, Brentwood, Tennessee

The Federal Savings Bank Reviews

3.8 stars based on 25 reviews

Featured Comments:

• L

  Laura Woodrum

  5.0

  My husband asked me to call Lucas Peterson to refinance our home. I had assumed that someone else - like a family friend or trusted coworker - had recommended him to us, but it turns out, my husband got the name and number from a mailer and had no further information about Lucas or his company. Immediately, I researched The Federal Savings Bank to see if they were reputable. There were a few concerning reviews that contained stories about extended closing times, less money paid out due to hidden fees, and complicated approval requirements. I was very concerned and called Lucas to ask him about these issues. He patiently and carefully walked me through the process and what he was expecting to happen, and said although there can be glitches and delays in some applications, he didn't anticipate any with ours, and he explained why he expected a smooth process. I was somewhat appeased and decided to move forward with this company. I am so very glad I did. We closed in the time frame promised, we actually got to pay off more bills than we originally intended and overall, we are now in a much, much better financial place than we were before we met Lucas. I am grateful for his fast responses, knowledgeable oversight, and the fact that he worked very hard "behind the scenes" so that he could boil down for me exactly what we needed to provide. I don't know how he managed this, but he was available every single time we had a question, and if he didn't know the answer, he would go find out what it was and call us back. He is extremely polite and easy to talk to, and he delivered on every single promise made. I would 100% recommend Lucas to anyone and I am so glad we decided to stick with him. Lucas should be given a promotion, corner office, and a huge raise. He did a fantastic job and we very much appreciate the work he did for us.

• B

  Brodey

  1.0

  I was lied to at the start - I know for a fact the officer knew that rates are going up over the next year but she repeatedly told me that the "VA rates wouldn't be affected as much." I was still saving money in the long run so I still went through with it. Then nobody ever told me that I would be receiving checks in the mail that I would have to send out to the creditors - so I had to last minute find account numbers and information for these accounts so I could send out the checks in time. (They were not sent on time - I still had to pay all of them for that month.) They also sent information for my wife to sign but it was never there, they had to eventually send the forms another way. Yet another waste of time. Now I am receiving a statement to pay my mortgage after 1 month of no payment when I was told I would be able to save 2 months of house payments. I highly recommend you find someone who cares about you, and don't let their first interactions fool you. Once you are in deep enough they drop the friendly façade and don't message you until they need something last minute. Save yourself the headache. I can already foresee the troubles coming in the future with making my payments.

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  Response from the owner

  Hi Brodey, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. Could you please share the name of your mortgage banker along with any other additional details you'd like to share on your experience via an email to [email protected] Thank you, Customer Support

• P

  Payton Bryan

  1.0

  Update: I received a call for the bank. I have her the tracking number to the check I sent in. She told me she would call me back, and never did. They have the payoff check but still billing me!!! WTH!! Their refinance home loan communication is fine. For the other departments it's like getting a puppy to stop chewing your shoe. You have to call and/or email several times before you get a response. Even then it might not be the right department calling you. I've been trying to get to the Consumer Loan department ever since they approved me. I'm trying to pay them off now and they still won't call me back. They don't even have an online payment process. 🙄

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  Response from the owner

  Hi Payton, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details you'd like to share on your experience please email us directly at [email protected] Thank you, Customer Support

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