The Mortgage Firm Lakeland Edgewood Dr, Lakeland, Florida

The Mortgage Firm Lakeland Reviews

4.9 stars based on 363 reviews

Featured Comments:

• L

  Luz Berenguer

  5.0

  The Mortgage Firm Lakeland, The best group of people to have on your side when applying for a mortgage loan. Very caring and they will help with what fits your needs. They work for you their clients. We were 100% satisfied.. Trustworthy Mortgage firm. Kevin Dame the best! His Staff are fantastic. God Bless them all!

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  Response from the owner

  Luz- thank you very much for your amazing feedback! We absolutely loved serving you and your husband throughout all phases of the home buying and mortgage process! Hope you are enjoying your new home!

• j

  jav agu

  1.0

  Worst experience ever. They told me 5 days before my closing that they will be charging me a 10% on the home construction due to increase of construction costs. This has nothing to do with them , this is. Away for them to make more money off interest as the home is being built. This is ridiculous and by far the worst experience ever. Stay away ! Kevin dame and his team yajaira, Sheri, and Maria are all liars

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  Response from the owner

  Javier, we are sorry that you feel this way. As we discussed, the 10% contingency on construction loans is a very new policy that our company put in place in response to increasing labor/materials costs which borrowers have recently incurred during the construction of their homes. Over the last 7 months alone, builders have faced an average of 27% increases in materials costs. Builders we have spoken with have agreed that this is a very smart policy that is truly in the best interest of our borrowers. The contingency is not a “charge”, but rather a plan built into a loan to proactively protect clients in the event that unforeseen cost increases exceed the amount of the construction loan. The risk of not having this kind of contingency in place involves a builder potentially running out of money to complete construction which would result in the borrower having to come directly out of pocket, or construction coming to a halt entirely. IF no cost increases occur by the time the home is complete, and the build ends up costing the exact same as your contract, you would never pay a dime in additional interest, as interest is only charged on the outstanding draw balance. Additionally, any unused contingency would either go back to you in the form of principal reduction, or as a refund if you covered the contingency from your own funds. We do not feel that we lied in any way. As soon as the policy was implemented we immediately let you know, as it affected all construction loans currently in processing and not yet closed. We understand your frustration as a result of these adjustments. However, we strongly disagree that you were ever lied to or charged unnecessarily in any way. -Kevin

• G

  Gina Kenyon

  5.0

  The entire process from start to finish was extremely professional and very timely! We have dealt with previous mortgage companies over the past few years and it has been nothing but a nightmare! Your company helped to make this transaction for our family a much better experience! We have already referred you to our realtor friends in hopes they will be referring your company to their clients. Thank you so much for helping us with our new home purchase! Can’t wait to make memories for our family here!!

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  Response from the owner

  We cannot thank you enough for the referrals!!! We are a referral-based boutique local company and to have clients put our names in the ears of their circle is the biggest honor for us. Thank you!

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