The Tennessee Credit Union S Walnut Ave, Cookeville, Tennessee

The Tennessee Credit Union Reviews

3.5 stars based on 15 reviews

Featured Comments:

• W

  Walt West

  4.0

  Used drive-up, staff was very helpful.

  ---

  Response from the owner

  Hi Walt--Thank you so much for sharing your experience with us! We appreciate the rating and hope we can continue to serve you as a valued member!

• J

  Jennifer Briscoe

  1.0

  I am stranded at a gas station in Virginia (on my way to Maryland) because suddenly my card won’t work. I have plenty in my account, so there’s no reason for this. I tried calling the Customer Service number on the back and they said they can’t help me, I have to call TTCU when they open. So here I wait with 3 other people and an empty tank.

• T

  Tavares Farr

  1.0

  I’ve banked with them for 4 1/2 years 2 years ago I came to them to see about refinancing my house , they referred me to one of their partners, I supply all necessary paperwork I never heard back from them, last year I bought a new car, came to them to refinance that so I could have most of my credit products at 1 institution, the lad I was working with stopped communicating, I sent her an email , she claimed she was on vacation , never heard back, now 2 weeks ago I called to replace my debit card due to damage, I was told I would be charged, the times before I never was charged so I decided to close my accounts. They’ve dropped the ball!!

  ---

  Response from the owner

  Hi Tavares--We are sorry to hear about your experience with TTCU. Although it might be too late, we would like to get you in touch with a member of our management staff to use this as an opportunity to learn from our mistakes. Would you please email us at [email protected] with the best time of day and phone number to get in touch with you so we can begin this conversation? Again we apologize for your experience.

More reviews (12)