Tidemark Federal Credit Union Bridgeville Hwy, Seaford, Delaware

Tidemark Federal Credit Union Reviews

2.8 stars based on 15 reviews

Featured Comments:

• J

  Jacob Donk (TheFerret)

  5.0

  Edit 1/20/22---this branch has made an overwhelmingly positive comeback and I have not had any issues for quite some time. I'm very happy to see the improvement of the machines and I really appreciate the reliability this place now offers. From 1 to 5 stars instantly.

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  Response from the owner

  Hi Jacob! We just wanted to follow back up and let you know that our machines have been upgraded and I hope your future experience will be much better. Please let us know if there is anything we can assit with in the future!

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  P G

  1.0

  Dear Tidemark FCU; I wish that your "fraud department" had done their job correctly and actually investigated this fraudulent company, but you did not and then you reversed my temporary chargeback. As I have stated before several times, I was illegally REDIRECTED from a legitimate website, CATO Fashions, and I thought I was purchasing items from CATO and NOT "Western Tags". I have never heard of this shady so-called "company". They evidently stole some info and images from CATO and other websites, created their own website and a fake Facebook page, posted false positive reviews that cannot be verified, and scam people out of their hard earned money. I was charged $114.16 for junk that came in an unmarked package from overseas, return address nonexistent (PO Box invalid), no packing slip, no tags on any of the junky clothes, no notification that the package was delivered nearly a month after the order, and no point of contact to try to initiate a return. The clothes were NOT CATO fashions, looked like something out of a Dollar Tree, were of various sizes, some damaged and sewn together incorrectly so that they couldn't even be tried on. I have been trying with no luck to get ANYONE to respond to my emails, and there is no customer service phone number. They say that they accept returns with a 15 day period, but how could anyone do that when it takes a month to receive the merchandise? These awful "clothes" were supposed to be a Christmas present.

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  Response from the owner

  Hi Pam! We are sorry your experience did not match your expectations and we thoroughly sympathize with your situation; however, VISA does not provide zero liability when you performed the transaction, only when it was fraudulently used. We are committed to providing great customer service and are more than happy to discuss further, however we have pursued all options with the VISA dispute process. We would recommend following up with the seller for resolution. Please always check the web address (URL) of the website before entering any card information.

• C

  Cody Murphy

  5.0

  Changing my review from a 1 Star to 5 Star. They have been exceptionally better since my 1 Star rating over a year ago. Thanks for stepping your game up guys! You Rock!

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  Response from the owner

  Hi Cody! Thanks for the great reply and we are grateful that our service has been exceptionally better. Please don't hesitate to reach out if we can help with anything!

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