Together Credit Union Jeffco Blvd, Arnold, Missouri

Together Credit Union Reviews

2.8 stars based on 16 reviews

Featured Comments:

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  Taylor Hill

  5.0

  I don't really understand why there are such bad reviews with this branch. I refinanced two loans with them and it was a fast and easy process. Sounds like customer service is an issue with this branch, but I have been dealing with Melissa and she's great! I encourage everyone to speak with Melissa for their needs. She is a rockstar and I will recommend everyone to her!

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  Response from the owner

  Hi Taylor, Thank you for leaving a review of our Jeffco branch and team. We're happy to hear Melissa was able to help you with your refinancing needs! We'll make sure to pass on your compliment to our branch manager and the team! And please let us know if there's anything else we can help with in the future. Thanks for being a part of the Together Credit Union family. Have a great week, -Kim

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  Jamie DeGeare

  2.0

  I use the online service almost exclusively. I've used this credit union for 23 years. Since becoming Together CU, it seems like the service has gone down hill. They do not answer their phones at the Arnold branch for some reason. I do not understand that. The friendliness at the Arnold branch is lacking, but I never have problems getting my money when needed. Their online platform is pretty convenient. I very rarely have to interact with the credit union itself because I can electronically deposit checks with their app. As long as you don't need a lot of things, they are a decent credit union. We are going to look for one that offers better service, though. This is not what we want in our financial institution. It's very unfortunate because we used to really like them.

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  Joan Baumann

  1.0

  I scheduled an appointment via their website to start the process for a home equity loan. The website prompted me to pick the location, type of loan and time I preferred. It also instructed me which documents to bring. I took off two hours of work and my husband and I went into the Jeffco location. We told them upon arrival we had an appointment and a girl proceeded to greet us by “ I don’t know what good I’m going to do but you can come over to my desk.” Confused, we asked we’re here for a home equity loan. She informed us that there was nobody at that location they could help with the home-equity loan. Wait, what ?!? We informed her we have an actual appointment and confirmation and she said well there’s no one here. She informed us we can make an appointment at a different location for a different day. No, that’s not how this works. If your website offers to schedule an appointment for a specific service if no one is available it should not let you book the appointment. We also asked if there was someone there that could help us with IRAs and again told us no and gave us a card of a man we could call to help us. What a waste of time! We have many IRAs and our home loan with them. Poor customer service and no apologies. Shame on them!

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