Together Credit Union N Hwy, Florissant, Missouri

Together Credit Union Reviews

3.5 stars based on 26 reviews

Featured Comments:

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  Fatima Kanouni

  5.0

  Very helpful snd friendly people that cares for you and your family. I have been with them almost 20 years and they never let me down, they always look out for my best interest.

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  Response from the owner

  Hello Fatima, Thank you for your review and feedback on the Credit Union! We appreciate your comments and are so proud to have served you for over 20 years. If you ever need anything at all, please don't hesitate to reach out to us at [email protected]. Kindest regards, Tyler

• T

  Trymiah Nicole

  1.0

  I had the most disgusting experience at this location today. I just opened up an account with this credit union as a secondary banking institution and I’m never going to this location again. I will stick to my side of town. The snappy attitude was just too much. I was not greeted and when I did greet the teller, it was a deep breath taken like I was a problem. The teller just wanted to just send me out the door without an envelope for my money order. I’m big on customer service and how I treat people and a person has only one time to handle me wrong and they won’t see me again.

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  Response from the owner

  Oh my goodness, we are terribly sorry to hear of this experience. Please, so that we can ensure issues like this are addressed and corrected, contact the branch directly to voice this concern and provide more details. We hope to hear from you soon; thank you for being part of our Credit Union.

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  Johnnie Payton

  1.0

  I was switching a Term life policy to a life time policy through Trustage in which there affiliated with, on the 11th of this month, I talked to a Representative, to convert the policy to a life time policy, my term life policy is deducted on the 26th of every month for $52.90, and the Representative stated I have converted the term life policy to a life time policy, so on are about the 26th of the month your deduction will be $125.42, and every 26th of the month there after. I said okay what will be deducted right now, he said nothing, it's converted to the life time policy, and nothing further on your end just look for $125.42, to be taken out of your account on the 26th of May. Friday the 13th they took $125.42. When I called and talked to a representative about the early transaction he said they made a mistake, so I said I want to dispute the transaction because I was mislead, he said it want allow you to dispute it until its showing, it's coming out, right now it's pending, wait until Monday. Now I'm getting a run around on being connected to Dispute Hotlin, they transferred me several times, because I said I just wanted to cancel the whole thing, life term, lifetime policy, just forget about it, because I was mislead, now I wait on hold and get disconnected 3 times and was told once that it would take 90 days to dispute or cancel. This can't be legal, and I'm going to look into it!

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