Top Dollar Pawn & Jewelry - Bluffton Kitties Landing Rd, Bluffton, South Carolina

Top Dollar Pawn & Jewelry - Bluffton Reviews

2.8 stars based on 18 reviews

Featured Comments:

• t

  tyler fay

  5.0

  I am a gun dealer. Working on a gun transfer and was greeted with friendly phone service and fast response.

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  Response from the owner

  Thank you Tyler, for your 5 star review! It was a pleasure talking to you yesterday. If we can help you again, please let us know. Ray Clark

• C

  Chad Kemp

  1.0

  Buyer Beware. On December 23, 2020, my wife and I purchased a diamond ring from the owners other pawnshop in Hilton Head. The ring was purchased for $1,391.00. The very next day two side baguettes diamonds fell out of the ring. We called them immediately and left a message- unfortunately it was Christmas Eve when the stones fell off so we were unable to reach them for a few days. We finally reached a woman there named Dawn on Dec 28th. We asked to speak to the owner and her response was "I have been here for 30 years and I am the best you are going to get". That was the first indication things were not looking good for us. She told us we could take our ring to a jeweler and see what they say. We decided to take our ring to one of our reputable jewelers here in Charleston as we do not live in Hilton Head. Our Jeweler did an examination on the ring and informed us that the ring was sold as damaged which is the reason the stones fell out. They provided us a breakdown of the issues - the shank was cracked and the channel wall holding the baguettes near the center stone was completely worn. They also stated the ring looked like it was previously worked on by another jeweler who did not know what they were doing. Previous jeweler used a graver tool to tighten the stones instead of building the wall up with more gold and didn't repair the shank which is the reason the stones fell out. The jeweler stated that any reputable place of business that sells jewelry would have known this ring was damaged. Our Jeweler quoted us a price of $494.30 to get it fixed. Given my wife likes the ring and the fact that we don't live in Hilton Head, we decided to get it fixed and try to get some money back for the repairs. We thought it would be fair if Top Dollar Pawn would reimburse just $250.00. We emailed the owner all pictures and write-up from our Jeweler. The owner called us back and was extremely rude and defensive from the start. I could barely get a word in. He said we could mail the ring back to him but he would not work with us at ALL on coming to a compromise. As a business man myself, I could not understand why an owner would be unwilling to come to an agreement given the condition of the ring and the fact we live out of town. I also would not want to mail a $1,400 ring back to a pawnshop without having any assurance I would receive all my money back. I said to Mr. Clark $250.00 is reasonable given there are two diamond baguettes that have to be replaced and the shank has to be repaired. He responded that his jeweler could fix it for $100.00. He also responded with "I should go to a Jewelry store next time I buy something". This is not something you would expect a reputable business man to say that stands behind his jewelry. Unfortunately Mr. Clark would not work with us. After I spoke with the owner, I called my jeweler and they said there is no possible way it would cost $100 to fix it correctly and with new baguettes and would be willing to speak to the owner if necessary. Given the demeanor of Mr. Clark on the phone, I highly doubt he would be willing to speak to anyone. All of this gives me concern on Top Dollar Pawn's moral principles when selling merchandise and dealing with customers on a legitimate claim. Unfortunately this is what gives Pawnshops a bad name. I have been dealing with Nathan's Pawnshop in VB for over 25 years and have never had a problem. A business should stand behind their product. If they are selling something that is in poor condition or damaged, it should be stated up front before the customer buys it. We have elevated this issue to the Better Business Bureau. Please be careful when dealing with this pawn shop.

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  Response from the owner

  Mr. Kemp, I find it disingenuous for you to leave a rating for the Bluffton store that you had no transactions with. I appreciate your right to leave comments on the Hilton Head store and here is my reply. I’m disappointed you gave us such a negative review. In my response to your wife’s email, I apologized for her not being happy with the ring. In trying to resolve the situation, I offered to give you a FULL REFUND or have my jeweler repair the ring at my expense including shipping back and forth. I believe this is more than fair for the situation and I was shocked that this was not acceptable to you. Remember this is second hand and the cost is at a fraction of the cost it would be in a jewelry store. As you both have said, you have made purchases from us several times thru the years. Your wife asked for a loop and inspected the ring herself. If she saw any imperfections at the time, she didn’t mention it. My employees are not bench jewelers and don’t claim to be. Top Dollar is a pawn shop and items are preowned. We stand behind what we sell as we have done in this instance. As for you and your jewelers claims that I could not get the ring repaired for considerably less than his estimate you are both wrong. Top Dollar has been in business for over 30 years and we have a very reputable and very fair wholesale bench jeweler that does our repairs. Dawn is the Manager of the Hilton Head store. When you called after Christmas and told her that the ring was already at your jeweler she told you “My boss will not pay for your retail fees to have the ring fixed.” Dawn never said “Im the best your going to get”. Your wife told her she would get in touch with me after the holiday which she did by email. As for my demeanor, I would say after being accused of selling you something intentionally defective , attacking my integrity and continuing to demand I pay you money or you would leave a bad review , my response was emotional but fair. I feel I gave you more than acceptable choices. I do not believe I deserved a negative review because you chose to have the ring repaired against my employees advice and without speaking to me first. Ray Clark

• F

  Fallon Campbell

  1.0

  They don’t buy any thing. I took in. Craftsman tools rigid PlayStation. Go to Savannah ya get triple your money even gold go to gulla jewelry get twice the amount. Or go to Freddies in Beaufort

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  Response from the owner

  Sorry we were not able to make you an offer on your merchandise. After talking to my employees , I was informed that a male called Saturday and the caller id had your name on it. He said he wanted to sell a Playstation 3 , Since the PlayStation 4 came out in late 2013 we have not been able to sell the playstation 3's . That is why we could not make him an offer. If he would have mentioned the tools before he hung up we may have been interested in them. The male individual did not give his name apparently he was using your phone and account for this review. If you are the one wanting to sell the tools we would be happy to see them. I can't make an offer over the phone or on your friends Playstation 3. Thank You, Ray Clark (Owner)

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