TopLine Federal Credit Union Schreiber Ter, Brooklyn Park, Minnesota

TopLine Federal Credit Union Reviews

3.3 stars based on 25 reviews

Featured Comments:

• J

  Janna Vang

  5.0

  Ava/Eva and Tom were great! Ava has helped us with our fraud disputes twice before and she's been great - professional, friendly, and knowledgeable! I came in for a notary and Tom greeted me with a great big smile and has a stellar attitude! You guys have a great team here at the BP location, keep up the great work! I hope corporate knows what kind of associates they have working for them, you guys keep this place alive! I'm not happy about having fraud on my account twice within a month period but my experience at your branch makes up for it.

• J

  Julie Berry

  1.0

  Saturday 2/12/2022, went into the Branch in Brooklyn Park (for the first time since opening my accounts a year ago). I arrived and was in the Branch by 11:30 am (Branch closed at 12 noon) I wanted to see a Banker to open a Business Checking account. As I was walking in The “Banker” got up from his desk and went in the back of the office somewhere. I waited ( maybe 5-7 minutes) for him to come back out to his desk when he did, I told him I wanted to open a business checking account, he informed me that he had 1 person ahead of me and that I needed to get in line to check- in with a Teller ?? There were only 2 Tellers working, only 4 people ahead of me. They were Very Slow!! The Tellers needed more HELP !! I waited in line for 20 minutes!! By the time I finally get to the Teller I tell him I want to open a Business Checking Account, he shows me a paper and asks if I have all the items listed on the paper that were needed. I did !!! he than picks up the phone and calls the “Banker” ( who was done with the other person because I saw her leave!!) after hanging up with the “Banker” The “Teller” asks me if I can come back Monday!! because they were going to close. I told him NO, I had waited 25 minutes standing in line !! To be told to come back Monday!! (People we’re waiting in the bank by 12 noon and the line was out the door !!)I told the “Teller” to close my accounts, so he calls the “Banker” again who than came out to the front by the tellers to have me come back to his desk. Than instead of him opening my business account he said he could start it or something like that and I could finish it on-line Monday!! I told home to close my checking and savings accounts. So the time it took him to close my two accounts, he could have opened the new account I needed. VERY POOR CUSTOMER SERVICE!! LAZY BANKER !! I WOULD NOT RECOMMEND THIS CREDIT UNION. (THEY DON’T DESERVE 1 STAR !!)

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  Response from the owner

  Julie, we're so sorry to hear that you were unhappy with your experience at TopLine. We value our members and we thank you for sharing your concerns. We always strive to give our members the best experience and service. We will be personally contacting you to discuss your situation and help to resolve any issues. We appreciate your business. Thank you for being a member-owner of TopLine.

• D

  Daniel Konold

  2.0

  Drive-up ATM is filthy and has been for weeks. I’d expect these to be regularly sanitized especially during flu season. I tried sending a message on their website AND calling a teller at this location to get it cleaned. Well, still nothing. I hope their banking is better than their cash withdrawal. EDIT: It got cleaned! If you want to be heard at TopLine, leave a Google Reveiew 👍🏽

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  Response from the owner

  Daniel, we're so sorry to hear about your experience at TopLine. We value our members and we thank you for your feedback. We are working on a resolution and hope you will be back to visit us again! Please feel free to contact us with any additional details, if appropriate, at 763-391-9494 or [email protected] and we can personally discuss the situation. We appreciate your business. Thank you for being a member-owner of TopLine!

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