TopLine Federal Credit Union Viking Dr, Bloomington, Minnesota

TopLine Federal Credit Union Reviews

2.7 stars based on 6 reviews

Featured Comments:

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  travis blackwell

  5.0

  Great customer experience. Friendly, Prompt, courteous. Macy and the rest of the gang at TopLine Bloomington are great to work with

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  Response from the owner

  Travis, thank you so much for the great review and for being a part of the TopLine family! We agree, the Bloomington team is awesome!

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  Leslie Kapocius

  1.0

  We got green light after green light regarding a car loan for my daughter. We were ensured all was fine especially with great credit scores for co-signers and financial numbers. At the last minute the underwriters discovered her parents were divorced and she did not have the same address as her co-signer. Who does? All other banks and credit unions actually laughed when I asked if the same address was required. Same addresses are rare, in fact. I’ve experienced a lot of bias being a divorced woman but when an institution discriminated against my child because of it, you have gone too far. I called them on it and it was not denied. Closing my accounts. I do not recommend TopLine Federal Credit Union.

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  Response from the owner

  Dear Ms. Kapocius, TopLine Federal Credit Union values its members and we thank you for sharing your concerns. We strive to give our members the best experience and service possible. TopLine’s Lending Management team has reviewed your daughter’s application and we would like to personally discuss the situation with the loan applicants to help resolve the concern immediately and answer any questions. The applicants can reach our Assistant Vice President of Lending, Bob Madden, directly at 763-391-0814 or [email protected]. Your loyalty to your credit union and, of course, your continued business, is highly appreciated. Thank you for being a member-owner of TopLine.

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  larry king

  1.0

  The worst of the worst. I don’t recommend this particular financial institution. I felt the discrimination whenever I visted the branch in person. I was denied an account and a credit card, even with a 704 credit score, no negative account history, and 6 years on my job. Like most financial institutions in the United States, Top Line Federal Credit Union caters solely to people who are at the top of the financial ladder and are of a particular socioeconomic status. Be aware this particular financial institution does not value customers. Don’t believe the hype.

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  Response from the owner

  Thank you Larry for sharing your concerns. TopLine Federal Credit Union values its member-owners and we strive to give consumers the best experience and service possible. We will look into this immediately and would like to reach out to you directly for additional conversation. Please feel free to private message us on how we can reach you. Or, if you like, you can reach us at 763-391-9494, email [email protected] or visit your local branch and ask to speak to Alan Sonnenburg, Senior Vice President Lending or Bob Madden, Assistant Vice President of Lending, so that we can personally discuss your situation and help to resolve any outstanding issues. Thank you.

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