Torrington Toyota E Main St, Torrington, Connecticut

Torrington Toyota Reviews

4.7 stars based on 344 reviews

Featured Comments:

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  Christina DeSousa

  5.0

  Thank you Dave for having my rim fixed it looks great I will definitely recommend ur dealership to my friends and family…. After purchasing 3 vehicles from u I will keep purchasing after you believed in the issue I had with rim…. Thank u again

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  Response from the owner

  Thank you for your kind words, Christina . We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers. We’re happy to hear that this commitment was reflected in your visit. We sincerely thank you for recommending Torrington Toyota to your friends and family and for taking the time to share your thoughts with us. If you have any further questions or concerns we are here for you 860-482-9496 ,we’re looking forward to your next visit.

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  Paul Scriffignano

  5.0

  Truly wonderful experience!!! Came from out of state to pick up a very unique GR86 and the entire dealership treated me like a long term customer for the whole transaction. Tee Hamzy was my salesman and he really treated me like family. Tracked the car all the way to the dealership and gave me updates every step of the way. It is rare how honest and tranparent he was with me. Such a breath of fresh air. The finance manager was excellent, he never tried to upsell me or play any salemanship, he just wanted to genuinely educate me to help me make the right decisions for me regarding warranty, etc. i am now looking for a Tacoma and would be more than willing to travel across two states just to repeat the service and care I received at Torrington Toyota. 5 stars all the way!

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  Response from the owner

  Congratulations on your new sweet ride! The Toyota GR86 is a fun ride and will surely turn heads. Thanks so much for sharing your feedback about our dealership. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that Tee receives the recognition that he deserve as well as the rest of our team, they will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Thanks again for your kind words and for being a fantastic customer.-Torrington Toyota

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  Arturo Montiel

  1.0

  My wife’s Lexus had a service and she came back home I open the hood and notice that the coolant was completely empty. I called them and the guy in charge told me that the mechanic probably forgot to fill it up. I just wonder how much trust is in this shop, did they check all the cars fluids??? . I’m not coming back to this place!!!!

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  Response from the owner

  I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. Our standard protocol for our complimentary multipoint inspection by one of our Toyota certified factory-trained technicians includes performing a visual inspection and thorough tests on your vehicle, using a detailed checklist. Part of that checklist is to ensure that all fluids are topped off. Looking into this matter further our Service Advisor who handled this situation, does not recall ever stating that our technician " forgot to fill it up", he did in fact state that this could be a misunderstanding as you could have been looking at your vehicles coolant overflow tank, which holds the extra coolant. We did offer to have you come in free of charge to take a look and this offer still stands. Please contact us with any other questions.

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