TowneBank Granby St, Norfolk, Virginia

TowneBank Reviews

3.3 stars based on 5 reviews

Featured Comments:

• I

  Imad Haque

  5.0

  I saw Adam and he was able to handle everything I needed and was very helpful with answering all my questions. Whenever I have to come to the bank, if I see Adam I know I will be taken care of and that it’ll be a good day. Today he was filling in as a banking officer and I think he did such a great job that he should do that more often if not be considered for a permanent position there.

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  Response from the owner

  Thank you so much for your 5-star review of your experience with Adam at our Wards Corner location! We will share your remarks with our family members there!

• J

  John Paige

  1.0

  I have had the worst experiences at this branch of Towne Bank and it is quite sad because I know this is not an accurate representation of them as a brand. I continue to have issues with the tellers and the management when myself or someone from my team comes in to do deposits. I have been told that it will take too long to count our money. I have been told that they will not take extra change that is not enough to fill the rolls. I have been told that I cannot come in without an appointment because it is too much money to count, mind you $2000 is not considered a lot of money. We have had problem after problem with this branch and its getting to the point where we are going out of our way to visit other branches because this one pretty much says they don't want our money. I love Towne Bank but this branch in particular has put a bad taste in my mouth about the bank as a whole and some serious retraining on their guidelines needs to be done here. I can imagine that customers are being lost due to the lack of customer service at this branch.

• M

  Megen Elise

  2.0

  The only bank I've ever been to that doesn't want to count money. The only bank I've ever been to that gives you an attitude every time there's a large deposit made. Do not create a business account with this establishment, take your business elsewhere. Ideally to a financial institution that doesn't give you a hard time about accepting your money. This particular branch is ALWAYS empty, there is never a line yet they ALWAYS have complaints about large deposits because they don't want to take the time to count it. As if they have better things to do with their time in this empty establishment. And the staff is not at all friendly or welcoming. You'll be inconveniencing the bank teller by doing business with them. Do not recommend

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