TowneBank Caratoke Hwy, Moyock, North Carolina

TowneBank Reviews

3.3 stars based on 5 reviews

Featured Comments:

• J

  J Bass

  5.0

  I have always loved working with the folks here at my local branch. They are always so friendly and helpful.

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  Response from the owner

  Thank you for your 5-star review of our Moyock location. We appreciate that you bank local with TowneBank!

• A

  Anthony Joannou

  1.0

  Had an issue with a debit card and the said they would have someone call me right back ,they did not I called the card company and they helped be out Anthony j

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  Response from the owner

  Hello Anthony. We are so sorry to hear that your recent debit card issue was not resolved in a timely manner. Thank you for making us aware! Please email additional details to [email protected], and we will have the branch manager follow up with you.

• J

  Jackie Brown

  1.0

  Very rude and disrespectful bankers. I called in with a mutual client for an ACH Verification. I spoke to Nancy first and she transferred me to someone else. The woman NEVER asked me my name, company, agency, license number or anything. She immediately assumed because the client "inquired" about life insurance she didn't want it, which was not the case at all. She then proceeds to tell us without legitimate reason that she wouldn't verify her information. It was based off her feelings and judgement which is wrong. My client followed proper protocol when asked to verify her information. She even went about to tell the client, while on the phone with me still, that if she needs life insurance she can come inside and sit with someone and doesn't have to talk on the phone. How professional is any of that?! I don't appreciate this at all. Professionalism is much needed!

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  Response from the owner

  Hello Ms. Brown - We regret to hear that you had an unpleasant experience calling into our office on behalf of our member. In following up with the bankers at this office, they shared that our accountholder did not provide explicit approval to give an account number over the phone. As we shared with our member in a later phone conversation, we are happy to verify the member's account information to the member. We cannot give that information out to a third party by phone. Protecting our account holder's information is our top priority. We appreciate your understanding in this matter.

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