Travis Credit Union Plaza Richmond, California

Travis Credit Union Reviews

3.9 stars based on 17 reviews

Featured Comments:

• N

  Neiatupua

  5.0

  Great service here. Bank tellers and overall staff is super quick and efficient.

• B

  BAMM BAMM

  5.0

  It took a while to get to a teller.

• D

  Daniela Veneros

  1.0

  Never answer the phone, even their customer service line is always busy. I've been put on hold for over an hour every time I call. The banker Darian was somewhat helpful at first or so I thought, she was set to call me back to verify if my late fee would be waived. Never did. The fee was charged. I've called her direct line and sent her several emails. Never heard back. She nevee gave me copies of the request she submitted to have the fee waived. Did not offer me copies of my statements. She also informed me that I have a savings account with them that I NEVER authorized. Never gave me info on that either. Dont even know anything about the account other than it was open illegally. I have my car loan with Travis that I got thru the dealership directly and they never said anything about opening a savings account. It's ILLEGAL to open accounts without customer authorization. Didn't you guys learn from the legal battles wells fargo went thru for this?? I have never received any information, no statements or anything in regards to my loan. The banker even admitted that there was no form of delivery method marked on my account so nothing was sent out. Yet i was still charged a late fee for a payment i never was told the due date because a statement was never sent. I have also tried several times to create an account online but get rejected every time due to being "unable to verify my information". I will definitely be refinancing with another bank. The worst bank I've ever dealt with. I was in banking for 7 years and I never treated a customer this way. Nor opened any accounts without their knowledge.

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  Response from the owner

  Hello Daniela. We are sorry for the poor service you have received, your feedback has been forwarded to the appropriate party and they will reach out to you for further assistance. Thank you.

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