Triad Financial Services, Inc. (NMLS #1063) Sutton Park Dr, Jacksonville, Florida

Triad Financial Services, Inc. (NMLS #1063) Reviews

2.8 stars based on 148 reviews

Featured Comments:

• S

  Sherrie White

  5.0

  Quick and easy process from start to finish. Lisa Wilkerson was so sweet and organized! I had no worries, no anxiety....she was with me every step of the way!

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  Response from the owner

  Thank you Sherrie for the 5 star review and positive feedback about Lisa. We truly appreciate it.

• L

  Lexie Deblois

  1.0

  Only giving a star because I can’t give none. We closed June 17 and was not notified that the process would take a while after we signed the closing paperwork so a payment came through on July 1st after we moved across country and caused my account to be negative. When calling to address it I got transferred to 5 different people with different answers. I finally got to a supervisor who was incredibly rude and told me I should have canceled my auto payments, which I’m sorry skipped my mind when I’m moving across country with a newborn. Which upset me so I asked what they’ll do about the overdraft fee and she said she has no control over that. If we had the heads up that another payment would go through we would have been fine but now my account is negative and I don’t have money for my daughters formula so of course I’m going to be upset and when I got vocal she hung up on me. I worked in a call center in a financial institution so I have been cussed out and yelled at numerous times but NEVER have I hung up on someone. I also don’t see how she wasn’t understanding with my situation. Incredibly rude and unprofessional. Like I said if someone had told us then we would have gotten it taken care of but our understanding was that once we sign the closing paperwork we would be finalized.

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  Response from the owner

  Thank you Lexie for bringing this to our attention. We have reached out and based on conversations our supervisors are working to ensure a resolution.

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  Eric Kanas

  1.0

  These have to be the absolute worst "Financial Experts" I have ever worked with. I work in finance and banking, I would be mortified if my employees were like these people. Aside from being extremely rude and unprofessional, they have absolutely no clue how to uncover the clients full financial picture. I have excellent credit and make more than enough to qualify. I have received offers at several of their competitors without any issue. THE ONLY reason I was in contact with these people is because they are the preferred lender for the community we were looking at. Please save your credit score from a hard pull from these people. You will be wasting you time.

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