Truist Sam Ridley Pkwy, Smyrna, Tennessee

Truist Reviews

2.9 stars based on 16 reviews

Featured Comments:

• A

  Angela Stewart

  5.0

  We rarely go inside the bank. Maybe once a year if that. But we needed to deposit a large check for our roof. Small staff 2 working and 1 sitting in an office. It was a good visit. I did notice that the desk outside which we have sat at for various things through the years seemed like it was not in use anymore. I don't know if it is due to a loss in staff or change in how they do business. I do hope they do not lose the personal customer contact that we have experienced in our over 30 years. I would hate to change banks because they rely on computers over great employees. Employees make the business an asset, computers are merely tools. Computers can be hacked, good employees can uncover a scam. You can always get a computer you can't always get good employees.

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  Nicole Velez

  1.0

  I’ve been banking here for some years now have never had an issue until today. I went thru the drive they today today deposit a 559.00 check I don’t need the cash so rather deposit it. The lady literally took my check and ID and had me sit there to 10mins while she let other cars go. I called her out on it cause clearly if I have you my bank card signed check and said only need deposit that’s all she should’ve done and let me go. Well no I sat there while she took new cars in my face then tells me oh there will be a hold n this check. I’m calling corporate to see if this lady is discriminating because why would a 559 check from CarMax be on hold so long until April 6th and I have over 7k in my checking account so doesn’t make sense to me.

• J

  J M

  1.0

  Well the buyout of SunTrust really went well We have not received our new debit cards and when I tried to call and the answering computer did not recognize my identification numbers or my account number finally after entering my account number (all of it incl back routing number ) it decided I was entitled to their vast options menu which takes you through several sub menus then starts back over. After much desperation and agitation it said my call will be answered by the next available person I hope then it said wait time is over 1 hour. I guess if they prevent me from banking with them I will go in and close accounts and go across the street to one of 9 other banks in the area. It's scary that a financial institution is so inept and incapable

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