Truist Baltimore National Pike, Ellicott City, Maryland

Truist Reviews

3.1 stars based on 14 reviews

Featured Comments:

• N

  Nandlal Gevaria

  5.0

  Best services All staff members are very professional

• S

  Shea Walton

  1.0

  HORRIBLE BANK, DO NOT BANK HERE! I had been with Suntrust for over 15 years & had no complaints. As soon as Truist took over 3/1/22, MAJOR problems started occurring. First off, only about half the checks I deposited via their “mobile deposit” actually credited to my account, even tho they deducted the check amounts from the payee’s. Additionally, they send no confirmation email or text (like Suntrust used to) for those deposits. When I went in the branch with the checks in hand to inquire about WHY a pile of them over a 3 month period had not posted and where that $ was, no one could tell me. I was told “don’t trust our mobile deposit tool.” HUH?!? I’m expected to bank with you all when my job requires me to post multiple checks a day and be “content” with driving over to the branch to make deposits each day!?! Outrageous! The problem is still not resolved and I am basically missing over 5k in deposited checks credited to my account. You’d think they’d have SOME SORT of checks and balances system, they ARE a bank for heavens sakes, but clearly they do not. This is a total nightmare I would not wish on anyone. I feel like I’ve been stolen from and bc this is such a complicated issue, everyone at truist doesn’t seem to want to help me resolve it. I am now demanding a full audit of my entire checking account, which is taking FOREVER. I cannot wait to dump this lousy establishment and bank somewhere more reputable as this bank is the worst of the worst! STAY AWAY FOLKS!

• A

  Angel Saunders

  3.0

  Drive through no longer opens at 8:30 but 9:00am. It would be nice if they would update this information promptly. Other than that the customer service has been okay so far.

More reviews (11)