Truist Sw Broad St, Southern Pines, North Carolina

Truist Reviews

2.0 stars based on 8 reviews

Featured Comments:

• D

  Dale Beebe

  5.0

  Mrs. LeMieux really helped us out with a banking matter. She was friendly, courteous, and completely professional. She stuck through some maddening technical issues until the matter was fully resolved. Highly commend her to anyone who appreciates old fashioned customer service. Well done and thank you, Mrs. LeMieux!

• E

  Elaine Carey

  1.0

  Last year, just after the pandemic hit and small businesses needed help to keep afloat, I asked BB&T for one of the gov't programs. I've been a loyal BB&T customer for over 25yrs, bought a car and financed with BB&T, bought a motorcycle, signed up for a HELOC for repairs on my house and of course, a savings and checking account. I've always ran my business through my checking account without any issues until the day I called and asked for help. I was told I couldn't get it because I didn't have a 'Business' account, even though I was running ALL of my money through my checking account. This was on a Friday morning. I even called the head office in Wilson to speak with someone above the pay grade of the local bank. I got the same message. So, I called First Bank and created a checking, savings, and a business account and hopped into my vehicle, drove to BB&T and told them I want a cashiers check for the money in my checking and savings accounts. I then went straight to First Bank to deposit. This was just before 5pm. The following Monday, the lady I spoke with on Friday called me that morning to tell me they changed their minds about the business programs and was offering help. TOO LATE! I already took my money out of your BANK! They wouldn't let me put it back into my account since earlier that morning, it was totally closed. Yeah, thank you for nothing the last 25+ years!! I may move my HELOC over to First Bank as well. By the way, First Bank people have been so nice!!

• J

  John Bradley

  1.0

  Getting ahold of my banker is about as easy as getting a root canal without any use of pain medication and pliers. They never answer, always on vacation, and are willing to lie 100% of the time. Worst bank I ever had

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