Truist Beaver Creek Commons Dr, Apex, North Carolina

Truist Reviews

2.1 stars based on 23 reviews

Featured Comments:

• D

  Dhyey Shah

  5.0

  Sonny was very helpful. Did not have to wait too long.

• S

  Symeon brumfield

  1.0

  Entered this branch wanting to withdraw money. I had my identification card but no debit card. I was told that I was only allowed to withdraw 500 and then the amount changed to 400. When asked why they were told that it was policy. When asked to see the policy they refused to show me. Was told that the person I’m talking to is the floor manager and there’s nothing more that they can do for me. I understand there may be limitations when you do not have your debit card & just have your North Carolina’s drivers license with you however the policy should still be shown to the customer whenever they ask . Also as others may know truist is a merger of two banks being BB&T and SunTrust. This merger has been a nightmare. I feel for the other customers who are going through this merger and getting the short end of the stick in situations like this.

• B

  B ABS

  1.0

  I wish that I had read these reviews when I decided to choose this bank. I have 2 accounts here, one is a joint with my husband and one is mine alone. to transfer from an internal account to another should, or at least it has been on my past banks, immediate. It takes one day and was told online there would be a 3 dollar fee and may take 3 days. I went in to talk to a banker. the one I joined with is no longer there and the one left was meeting with another client. I sat patiently for 30 minutes. Half way into that wait time a client with a 11:15 appointment came in and sat with me. When the banker came out at 11;02 I told him I just had a question and would only take a few minutes, he, in a haughty manner, said "we try to work on appointments only". He turned and left before I even had a chance to say I just had a question to confirm. I am glad that Josh got a promotion, he was great, but this banker will not be mine nor my husbands.

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