Truist Horner Rd, Woodbridge, Virginia

Truist Reviews

2.3 stars based on 13 reviews

Featured Comments:

• M

  Maria Klashi

  5.0

  For whatever reasons that I do not agree with, corporate level decided to keep this branch locked during the pandemic. However, if you knock a banker will let you in. This has minimized the foot traffic in the bank and created long lines for the drive thru. Many customers have lost their patience due to the excessive wait times. I have seen several things that I believe would help this particular branch.. if the bankers were cross trained with the teller job, they can help the teller line. There is no foot traffic inside so most of the time, the bankers are just sitting there. If they helped with the teller line, both drive thru lines would move along faster. Also, the cash counter machine is terrible. A teller can take up to 45 minutes with a large cash deposit because the machine keeps jamming. If “Truist” would invest a couple dollars in a new machine, they would maximize the employees time. It’s crazy, it’s frustrating and now I hear they are losing another teller because the foot traffic does not exist. This is going to hurt the branch even more. I am a happy customer because I love the tellers and the manager. They are always friendly and seem to make each customer their number one priority. I’m sorry to keep seeing good tellers go. Hang in there guys. I know you are doing the best you can with the circumstances you’ve been provided.

• e

  elias ruiz

  1.0

  Closep all Saturday 😡 i driving

• C

  C. Alberto Alvarez

  1.0

  Worst suntrust service I've ever been to, they only have one teller at most times and lobby doors are still closed, moving my account to another bank.

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