Truist Old Fort Pkwy, Murfreesboro, Tennessee

Truist Reviews

2.2 stars based on 18 reviews

Featured Comments:

• P

  Patrick Daigle

  5.0

  Bank leader Chrystal was extremely friendly an knowledgeable! She even took took time out of her evening after hours to answer questions while I was talking to a car dealer about financing options.

• R

  Ryan Johnson

  1.0

  I can't make this stuff up if I tried. I contacted Truist to defer a payment for one month, while I relocate and get settled, for ONE MONTH. Mind you I never missed a payment or was late. They told me I didn't qualify because I didn't have a job and there is no guarantee that I would pay the following month. If I don't have the payment now, what is the point of denying the deferment, either way I still can't pay. Since when is losing income not qualify as a hardship. This is the worst bank I ever had to deal with.

• K

  Kathryn Humphrey

  1.0

  Dylan at the Murfreesboro location was great. Dylan should be the Manager. Manager crystal- rude not helpful, gave me wrong information and when I called the truist phone for help they assisted where she would not. On site Banking took over 1 hour because I had to go thru the line twice with Crystal lady telling me the wait was an additional 1/2 hour or more and then given wrong information/ saying she would not assist with an additional fee charged me. Skeleton crew on a Saturday?? Meanwhile, Wait time on the phone for help was 1 hour. Do you want to give up almost 3 hours of your Saturday for trying to get banking needs completed?? Suntrust was 150% better and never had issues with Suntrust! Truist is pathetic. *** Do not bank here and if you do , cancel your account and go elsewhere! If you don’t care then experience the customer service for yourself. ***

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