Truist E Colonial Dr, Orlando, Florida

Truist Reviews

3.4 stars based on 9 reviews

Featured Comments:

• J

  J.D. Applen

  4.0

  Overall, good. The bank tellers are nice and competent, but when you ask the people at the "desks" for any help, they have told me to go online and fix it. Sometimes the online assistance features can be buggy and if you go to the people at the Colonial/Bumby branch they usually don't want to help you. Perhaps they are overwhelmed, but I also know that they will put a lot of energy into getting you to open a new kind of credit card or some other account with them. Still, I have never been treated rudely by anyone here as others have said. Years ago I took out a smallish loan for home improvement and I asked one of the desk people what was 2.99 percent per year of 10,000 dollars in an effort to make sure there were not any strange back end fees or funny math, and rather just say 299 dollars, he had to work it out on a calculator and still got it wrong. This guy was a banker. This was most likely a one off, and I haven't seen him at this branch for awhile, but I have to tell the story anyway. The others can do the math.

• E

  Erica Watford

  5.0

  I have never shared a review on a bank before although this experience is note worthy! I was welcomed normally when entering (little nervous being I was asking for a loan transfer) Hung Nguyen so joyfully greeted me and I went into his office. I never smiled, laughed and felt so comfortable at a bank before! He is so professional, yet so endearing, very efficient! Hung’s energy was of none other! ⭐️⭐️⭐️⭐️⭐️ THANK YOU Truist!! ( formally known as BB&T ) for him & making me comfortable and smile:)

• A

  Alex R

  1.0

  Horrible customer service and horrible predatory behaviour. Ps if you end up with a credit card from this place their first trick is to send your card late . After that you need your car to setup automatically payment and unbelievably it takes them 30 days to set up the payment after your request so basically you will be late on your first payment because they want to collect late fees for their customers. Last but not least you can't make 2 payments on your account because they will decide which one to keep and which one to delete without your knowledge. Fake claims of insufficient funds on payment accounts and finally close your account because they don't care about the customers.

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