Truist US Ellenton, Florida

Truist Reviews

2.9 stars based on 10 reviews

Featured Comments:

• K

  Kason Meadows

  5.0

  Issue was resolved took a day or 2. Thank you.

• C

  Celeste Christman, Realtor

  1.0

  WORST service ever!! WORST branch management anywhere!!! My husband went in to make his auto loan payment and they could NOT find his loan and told him to wait. Meanwhile several other customers had issues and were told to wait while two bankers in their little glass offices gabbed to each other looking at their phones doing nothing. Unbelieveable...

• M

  Mike Lower

  1.0

  I have been banking here for almost ten years and typically would have nothing but positive things to say about Suntrust. However, I recently applied for a home loan from here. It was my first time going through the process so I was not sure what to expect and I can say not only was the lender I worked with (Samantha Batties) less then helpful but she was just down right negligent. I put the initial request in December and gave all the necessary paperwork to include my DD214 in the beginning of January. They got my COE from the VA showing that I am fully backed with a VA home loan and all the information about my full time accounting job and current assets. Long story short it was pulling teeth to try and get any sort of information from the lender to the point where I had to call the manager of this branch to get her to light a fire under her to give me any sort of response. After three months of being strung along with multiple weeks of ignored texts and emails I was denied even with a large of amount of liquid assets, a full time accounting job and a 100% backed VA COE. The reasoning they gave was less then helpful and in the comment section it was based on not being able to use my car insurance payments as a reputable source because I decided to pay off the entire year ahead of time (God forbid I pay in advance). After the denial, since it was my first time going through this process, I thought maybe there reasons were justified. I waited a couple months mostly from being bummed but then decided to try for my VA home loan through two other lenders and BOTH got approved within the same week. I talked with both of them about my experience at Suntrust and they told me its the most garbage service and reason they have ever heard for a denial especially from someone who had a COE from the VA. I do not advise any veterans to do business with Suntrust and I wonder how they can let someone with such terrible customer service still work with their clients.

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