Truity Credit Union W 6th St, Lawrence, Kansas

Truity Credit Union Reviews

3.7 stars based on 26 reviews

Featured Comments:

• M

  Madison Charlson

  5.0

  Chance at Truity has been the best person to work with! He has helped me with absolutely everything I have ever needed! From sending emails to talking on the phone, he has been AMAZING! I truly appreciate everything he has done for me since opening my account with Truity! He has gone above and beyond when it comes to helping me! Without him, my experience probably wouldn’t have been as pleasant!

• K

  Kala Finney

  1.0

  If I could give this place zero stars I would, I recently bought a new car and the dealership acquired my loan through this credit union. A "complimentary account" is opened for you additionally, and is mandatory in order to continue to hold a loan through the bank. They add random fees and charges to this existing account. I have never had so much trouble PAYING a bill in my life. It's like they don't want your money. In order to pay the billI you have to connect an external account through the site. Which sounds easy, but is actually impossible as the feature does not work. They offer third party payment processing though an application that requires you to share all of your private bank account information including statement history, and address etc. in order to make a payment. They additionally offer over the phone payments with a "courtesy" fee of $10. It's absolutely absurd! When i call the bank to try to manage these issues the only help they offer is to "come in to the bank and see them" I live over an hour away from the neatest location. They say I can manually deposit my payment into the account they opened for me at that location for easy payment... Again I live over an hour away from this bank. I will never recommend them and as soon as I can refinance I will be transferring my loan out of this credit union.

• B

  Benjamin Langston

  1.0

  Do not bank here, insane fees at every turn.

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