Trustco Bank NY Saratoga Springs, New York

Trustco Bank Reviews

2.2 stars based on 12 reviews

Featured Comments:

• E

  Edie King

  5.0

  Met the new manager. He’s very knowledgeable and polite. His name is Jay Kelly. A very nice gentleman.

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  Response from the owner

  Edie, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are glad to hear you are enjoying your banking experience! -KS

• K

  Kate Wuerstlin

  1.0

  Just ignore the hours they have posted outside their drive up booth. Sign stated a closing time of 3:00 on Tuesday’s. I pulled up at 2:53 and the curtain was down with a woman peeping from behind it. Absurd. Time to switch banks I think!

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  Response from the owner

  Kate, thank you for taking the time to reach out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-4110 with any additional details. - MD

• D

  Danni Lu

  1.0

  Horrible Customer service. They seem very nice when I call but instead of trying to find a solution they ask for my phone number and tell me they’d call back, and never hear from them again. I’ve had an account with them for years and still I get bounced so easily. They really need to try harder. Would not recommend.

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  Response from the owner

  Danni, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -KS

More reviews (9)