TruStone Financial Credit Union Great Plains Blvd, Chanhassen, Minnesota

TruStone Financial Credit Union Reviews

4.1 stars based on 30 reviews

Featured Comments:

• h

  habibo ali

  5.0

  I like this bank because when you go the place it’s mostly empty and the staff is really nice. They don’t charge for overdrive. Even though they changed their name a lot it’s still a good bank.

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  Response from the owner

  Thank you so much for your kind words and review, Habibo! Thanks for being a member, and we look forward to seeing you again soon!

• J

  Jo L

  1.0

  Customer service is terrible since the switch. Cannot speak to a local branch or transfer Money from an outside account.

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  Response from the owner

  Hello. We are very sorry that you have been disappointed with your TruStone experience. If you’d like to get in contact with a specific branch in the future, please send us an email at [email protected] outlining your contact information as well as which branch you would like to be put in contact with and the reason for contact. We can have someone from the branch reach out to you directly. We'd like to learn more about your feedback. Could you please email us your contact information at [email protected] so we can follow up with you directly? Thank you.

• L

  Leilani W

  1.0

  Just go to Wells Fargo 🙄 I had Firefly Credit Union until they switched to Truestone. I got sent a new card right away, so I went to activate it...as one does. Right off the bat there was issues. First it was my account info (because the banks got switched and whatever) that took them abt a week to figure out. Then once I was able to activate my card it took over an hour on the phone with them for some reason, I got transferred 3 times and all 3 spokesmen said the issue was something completely different. I had to go into one of the locations to get it figured out eventually because no one seemed to know what they were doing on the phone. Finally it worked for about a month. Then it just stopped working and would get rejected no matter how much I had on it (It’s a debit) THEN I was on the phone for close to 2 hours and talked to 4 different people. Eventually they just said to use it as a credit card and and I have to change my pin. I should’ve just asked for a whole new card because that amount of time and transfers wasnt worth it. took most of my day up. AND NOW the app will not let me make a mobile deposit. I’m doing everything I’m supposed to do to normally deposit a check. But it just won’t let me. I’m 16 almost 17, I don’t have time to sit on the phone for hours getting transferred repeatedly. And I get paid by checks so I need to be able to deposit it so I can make payments. This bank literally doesn’t know what their doing and at this point I’ll probably just switch to Wells Fargo or anyone else.

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  Response from the owner

  Hi Leilani - We understand your frustration and apologize for inconvenience we have caused you. Please email us your contact information at [email protected] if you are still experiencing issues with your card or mobile deposit. Check out our resource page as well: https://trustonefinancial.org/Resources/Better-Together#banking We look forward to serving you!

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