TruStone Financial Credit Union Corporate Center 27th Ave N Plymouth, Minnesota

TruStone Financial Credit Union Corporate Center Reviews

2.2 stars based on 25 reviews

Featured Comments:

• B

  Bradley Sand

  5.0

  I am a local real estate agent and I recommend Adam Pedginski to all my buyers. He is very knowledgeable and always willing to help. If you’re looking for any help purchasing a home or refinancing reach out to Adam right away!!

  ---

  Response from the owner

  Thank you for your kind words, Bradley!

• P

  Philip Kelley

  1.0

  Worst. Merger. Ever. I've had account here for about 15 years (when it was USFed). And since the merger, I've experienced the worst support, the worst degradation in services and products—bigger is not better. I thought the rebrand to Firefly was iffy, dropping some of the easiest to use and best integrated online financial tools and apps. Now, given what TruClown has switched to, losing all my data by the way, I'd be grateful to go back. The new financial tracking software is externally hosted and has no mobile support. Excel is more accessible 🤣 The merger hasn't improved the institution, it made it weaker. I applied for an auto loan, it's been several business days since they've pulled my credit report and no one has contacted me—which really might be to my benefit given the auto loan experiences shared by others. Remember that time they sent out bad VISAs with broken chips? Then sent new ones with new numbers. Making tons of extra work to switch accounts over? I do. Phone? Put on hold. Online chat? Maybe a 5 or 7 business day response time. I feel bad for every single member that has endured this dumpster fire of an institution since the merger. I hope everybody can find a better place and leave this heaping wreck. Avoid this credit union at all costs.

  ---

  Response from the owner

  We are very sorry that you have been disappointed with your experience. I have shared your review with the management at this location. We're always looking to improve and we'd like to follow up with you and learn more about your experience. If you'd like to discuss your specific situation in more detail, please email your contact information to [email protected], so we can follow up. Thank you.

• S

  Sarah Shaner

  1.0

  I am a local REALTOR and I personally had this bank drop the ball, lender retired, no notice was given to me, I reached out to my lender for 2 weeks with no response (no out of office email notification, no voice mail notification) before finally getting a hold of corporate. They then told me he retired 2 weeks ago, because we are in a new build process the rate was not locked in (rates can no be locked in on new builds until the builder has a firm close date)no one at TruStone was told to follow up with us. They just dropped us, 2 months before the house is scheduled to be done. we frantically have to vet another lender, deal with another recent interest rate price increase because THEY dropped the ball and to top it off, they offered us ZERO compensation for there mistake. Good customer service would have been them buying our rate down. Lesson learned, especially as a REALTOR, I will never let my clients go to TruStone.

More reviews (22)