TruStone Financial Credit Union Boone Ave N Golden Valley, Minnesota

TruStone Financial Credit Union Reviews

2.8 stars based on 38 reviews

Featured Comments:

• A

  Anna Mier

  5.0

  A good local credit union with a lot of local locations

• Z

  Zachary Heinonen

  2.0

  Who's idea was it to remove the old dedicated ATM machine and lane and putting it in the busiest drive-thru lane? Dumb.... at least add an ATM inside the lobby for us to use.

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  Response from the owner

  Zachary, Thank you for your feedback. We apologize for any inconvenience. Some of our ATMs are in the last drive-thru lane, however, the majority are located in the first lane of the drive-up or inside the vestibule. TruStone is also part of a branch and ATM Co-op and about 30,000 ATMs may be accessed surcharge-free. Check out TruStone.org/Locations, click Share Branch Network to find one near you.

• K

  Katie Kindell

  1.0

  Wow! Looks like this bank could use some new mgmt… the terrible reviews on here speak to the experience I also had and we will be pulling our money and leaving.. just went thru a process to get a home equity loan from this bank. Was given completely wrong information from the appraisal process to the application dates.. simple stuff that they should have gotten right. They acted like our loan wasn’t worth there time and Matt( gm) said “ I won’t be spending much more time on your file because I’m busy and also it’s not my job” The nerve!! I was under the impression when your employee screws up as mgmt.. it’s your job to fix it. They didn’t care the employee screwed my loan up and there was no ramifications or making it right. Needless to say, we went with another bank and you all should too! These guys are terrible and I hope they clean house… can’t believe they haven’t already!!

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  Response from the owner

  We are very sorry that you have been disappointed with your experience, Katie. I have shared your review with the management at this location. We're always looking to improve and we'd like to follow up with you and learn more about your experience. Can you please email your contact information to [email protected], so we can follow up? Thank you.

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