TruStone Financial Credit Union S Packard Ave, Cudahy, Wisconsin

TruStone Financial Credit Union Reviews

3.8 stars based on 8 reviews

Featured Comments:

• B

  Barbara Kaprelian

  5.0

  The entire staff at the Cudahy Trustone is friendly, personal and knowledgeable about their job. I want to thank Dan and Erin for the excellent manner in which they handled our account. Dan went above and beyond on his own to help with a matter that had nothing to do with my account there. I really appreciate good service and I received it there.

  ---

  Response from the owner

  Thank you for your kind words, Barbara.

• C

  Colleen Hickey

  5.0

  I had just moved to Milwaukee recently and my mom and brother recommended Trustone. I'm so glad they did. Erin was very kind and helpful while she was helping me setting up a checking account. I definitely recommend Erin if your looking for a wonderful banker.

• M

  Matt McFall

  1.0

  After cashing over 20 paychecks in 2021 at TruStone from my employer, today the Cudahy branch wouldn't deposit my paycheck. The snide bank teller didn't offer any resolutions other than telling me to open a NEW checking account. The bank teller's condescending words and attitude made me feel inferior. She appeared to enjoy seeing that I was upset, frustrated, and without a solution. I started banking with TruStone years ago hoping for thoughtful service and to work with a credit union, instead of a big bank. Clearly TruStone's Core Values of "collaboration" and "integrity" are for marketing purposes only. Today I'm closing my TruStone saving, checking, and loan accounts. I'll find a new banking institution that offers solutions and lives up to their core values. If you're researching possible credit unions, do not select TruStone. Do not select TruStone if you want collaboration and thoughtful service from Banking staff. Do not select TruStone if you want to trust your money with an institution that values you. Based on their delight in belittling customers, I'm certain TruStone won't care about this. But I'll be telling friends, family, my employer, and anyone who asks about how poorly I felt today.

  ---

  Response from the owner

  We are very sorry that you have been disappointed with your recent experience, Matt. We're always looking to improve and we'd like to follow up with you and learn more about your recent visit. Can you please email us your contact information at [email protected], so we can follow up? Thank you.

More reviews (5)