TTCU Federal Credit Union S Riverfront Dr, Jenks, Oklahoma

TTCU Federal Credit Union Reviews

3.0 stars based on 6 reviews

Featured Comments:

• D

  David Joseph

  1.0

  Wife is a teacher. Im a firefighter. We couldn’t get a loan here. Wouldn’t look at us. Went to our normal bank and got a loan within a few days.

• D

  David Cassidy

  1.0

  Absolutely terrible. In the years I've been banking with them, I've had more problems than I can recount. Their fraud team is notorious for inconsistently flagging legitimate transactions such as my paycheck deposit, my income tax refund, my stimulus payments, my rent check, my car payment, my utility payments, and even tiny day to day purchases. They've even flagged payments setup through their online bill payment system! I've lived and worked in the same location for nearly a decade. These alleged fraudulent transactions have all occurred countless times in the past. There should be nothing suspicious about them. It takes anywhere from a few days to several weeks for some transactions to appear on my ledger and transactions as a whole are rarely processed in a timely manner or the correct order. On numerous occasions I have complained about transactions being selectively processed to increase NSF fees. I've also gone as long as two months for an authorization hold to release after paying at the pump with my debit. Their payment and banking systems are down for maintenance regularly, and there is no set time or days of the week when this happens. I have to carry cash and/or credit cards at all times because I never know when my debit card will leave me in a bind. There is no assistance of any kind after hours which causes me a tremendous amount of headache as I work night shift. I can't rely on their service. I can't rely on their payment and banking systems. And I can't rely on the accuracy or availability of their mobile apps. When I recently inquired about a home loan it took them weeks to get back to me, wasting my time just to learn they have the highest rates (by a mile) and the most fees of all the loan servicers I had researched. Even as I am in the middle of trying to switch banks and close my account I'm being given the run around. I absolutely hate this bank!

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  Response from the owner

  We're sorry to hear that you've had a bad experience, David. We strive to provide great service for all members. Your feedback is important to us, and your comments have been shared with the appropriate managers. We would like the opportunity to assist you. If you are willing, please contact Member Relations at (918) 749-8828.

• O

  Old Day

  1.0

  Rude front employees. Unable to communicate well with members. Won’t be back at this location again.

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  Response from the owner

  Thank you for your review. We're sorry to hear about your experience and hope you'll give us another opportunity to provide excellent member service. We shared your feedback with the appropriate managers and appreciate your comments.

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