U.S. Bank Branch S Market St, Gilbert, Arizona

U.S. Bank Branch Reviews

3.2 stars based on 12 reviews

Featured Comments:

• S

  Shannon Farkas

  5.0

  I recently made an appointment to open a business checking account. Nadine was very knowledgeable and friendly. I was in and out within 30 minutes and Nadine explained the accounts very thoroughly, helping me make the best decision for my business. US Bank also has the most reasonable business checking accounts of all the banks I researched. I am very pleased with this experience and my account!

• F

  Fred Bryant

  1.0

  Opened a business account because they had really low merchant rates. Little did I know there was hidden fees. Had I used them for a full month of business they would’ve have taken more money than my original merchant. They were prompt to reply and help me get set up but when I had mentioned the hidden fees they told me they would resolve it and never got back to me. After a week of no communication, I closed the account. They also tried too hard to get me to get credit cards. They suggested I open one for my wife(who isn’t involved in the business at all). Go watch the documentary on banks on Netflix they do this to meet quotas and appease upper management and shareholders. Stick with a local bank. I learned my lesson. *Please stay away from this bank. Updating my review 2 weeks later because after I closed my account they still charged me for merchant services and I haven’t processed a single payment. If I could give 0 stars I would.

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  Response from the owner

  Good morning, Fred. I appreciate that you took the time to share your experiences. I am sorry to hear we lost your business. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4395. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• E

  Emma Bishop

  2.0

  Good customer service but EVERYTIME I USE THIS ATM IT NEVER WORKS!! Never takes my bills I have to do 5 bills at a time IF THAT EVEN WORKS it’s been like this for over a year and it’s super frustrating when you have a long day at work and you come to try and deposit your money and it doesn’t work!!! you guys can afford to fix this and there’s no way I’m the only one complaining about this!! Please do! I’ve been sitting here for over 30 minutes trying to deposit 20 bills! This is so insane

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  Response from the owner

  Hi Emma, Thanks for reaching out and for bringing this to our attention. I'm sorry to hear that this ATM has been such a source of frustration for you. For immediate assistance, please call us at 800-872-2657. Representatives are available 24 hours a day, 7 days a week who can report this to our ATM help desk. I hope this helps and that you have a wonderful day. ^Caitlin

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