U.S. Bank Branch W North Ave, Northlake, Illinois

U.S. Bank Branch Reviews

1.9 stars based on 18 reviews

Featured Comments:

• K

  Kathleen Gusloff

  5.0

  Manager Rico and associate Jasmine are very nice and very helpful. Always professional and kind.

• A

  Adrian

  1.0

  Bad customer service. I arrived on the drive through 5 min prior to closing with 2 vehicles on front of me. When I got to get the container the lady said they were closed and I told her I been on line and she said they did not see me on line. Clearly I was on the camaras on line. Just bad customer care. Never going back this branch again.

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  Response from the owner

  Hello Adrian, thank you for sharing your experience. We appreciate your feedback as this helps us improve our services in the future. I hope you have been able to get all of your banking done since this experience. If you have questions, please reach out to our Customer Service team at 800.872.2657. All the best, ^Kim

• r

  roger hurtado

  1.0

  Worst branch ever. Lobby never open, long lines at drive thru, at least 30 min waits! I never go here even tho it’s 2 min from my job, rather go to Addison which is out of my way a bit just because I know I can go in and out in 5 min.

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  Response from the owner

  Thanks for leaving us your review, Roger. I know how frustrating long wait times can be and I'm sorry for any inconvenience. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

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