U.S. Bank Branch Carey Ave, Cheyenne, Wyoming

U.S. Bank Branch Reviews

2.3 stars based on 8 reviews

Featured Comments:

• D

  David Thiu

  5.0

  This is the first bank in Cheyenne that made me feel like a valued customer. Lisa, Holly and Patrick were very friendly, professional and courteous. When other bankers would have given up because it was too 'hard', Holly just kept pushing through till she got my account approved, even if it meant staying back after hours. I cannot thank her enough for her outstanding work. Not only was she able to get my account approved on the same day I walked in, but she also provided a debit card for me to use right away... P.S. Lisa is the new manager at the branch and Holly a Business Banker that was brought by Lisa from previous bank.

• K

  Kelly Myers

  1.0

  Not very accurate in the information given to customers after years of banking with them.

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  Response from the owner

  We are sorry to see that you are unsatisfied with your recent experience with us, Kelly. We thank you for taking a moment to share your review. If further assistance is needed, please reach out to our Customer Service team at 800.872.2657. Bankers are available anytime, and will be happy to help. ^Ryan

• S

  Scott Anderson

  1.0

  I went to the teller at the Carey St. branch to cash in a Western Union check, sent from Boston. U. S. Bank REFUSED to cash it unless I OPENED AN ACCOUNT WITH THEM. When asked why this is the case, the teller informed me that it'd HAVE TO WAIT TO CLEAR. Western Union was founded in 1851. Did it become insolvent overnight? Talk about sleazy business dealings.

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  Response from the owner

  Hello Scott, I understand why you are frustrated with our policy. We appreciate the time you have taken to share your feedback on this matter. Please know that we use feedback when updates and changes are being considered. I hope you have a great rest of the week. ^Kim

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