U.S. Bank Branch Mentor Ave, Mentor, Ohio

U.S. Bank Branch Reviews

3.2 stars based on 7 reviews

Featured Comments:

• B

  Ben Holt

  5.0

  I have been working with US Bank for my business for over 16 years. The staff at the US Mentor East Branch have always been friendly and efficient. The notary service is incredibly convenient. Very happy with my banking experiences over the years.

• S

  Shannon rHerda

  2.0

  I'm really disappointed in my bank on center street. The vacume tubs have been out of commission for almost 2yrs due to a flood and the employees dont know when they will be repaired. I try to use the ATM to make my deposits but 98% of the time it is broken and won't accept cash. Then when I try to go inside the doors are always locked. I try to call and it rings Continuously with no way of leaving a message. It is frustrating to say the least.

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  Response from the owner

  Thank you for bringing this to our attention, Shannon. We'd like to look into the concerns you voiced and ensure they are addressed. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 8278. Once we receive your phone number, we'll give you a call within 2 business days. We look forward to hearing from you. ^Michael

• R

  Rob Carpenter

  1.0

  Horrible customer service! Was told that a replacement debit card would be sent within two days. It's been a week now! Still no card. Service reps are rude at Mentor Oh. branch. Closing my accounts and going with anybody but u.s. bank.

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  Response from the owner

  Hello Rob. We are sorry to see that this was your experience with us. We would like to speak with you about the issue and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 7057, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

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