U.S. Bank Branch Basin St, Ephrata, Washington

U.S. Bank Branch Reviews

2.3 stars based on 6 reviews

Featured Comments:

• C

  Chelsea Stevens

  5.0

  Very positive experience with the local bankers.

• W

  Willis kerzman

  2.0

  U.S bank is a very frustrating place to bank. I personally bank at Chase. The gals that work there are all nice enough BUT, 9 times out of 10 your wait for service is slow as molasses. The last 5 times I've had to make a deposit there the first thing I'm greeted with is Sorry for the wait. That should be the motto at the Ephrata US Bank is we will make you wait, but then we'll apologize when you finally get service, so, Sorry for the wait. On top of that they can't even split a deposit, they use to be able to and all other banks can but not Ephrata US Bank anymore.

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  Response from the owner

  Hello Willis, thanks for taking your time to share your experience. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done by using Zelle on Chase.com or their bill pay service to deposit money into one of our customer's accounts. I hope this helps and that you have a great day. ^Larisa

• M

  Mechanic Man

  1.0

  Yes, we remember Peggy--one of the old-school bankers. We too found these "new" bankers lacking, and closed our account. Won't be opening any time soon, either. There is just no excuse for treating your Loyal", "Valued" customers like that. They should take lessons from the retired bankers. But such is the norm for anyone under 50, it seems. "Just gimme my paycheck right now!!" Sad--good-bye.

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